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- Tasks: Provide IT support by troubleshooting hardware and software issues while ensuring customer security compliance.
- Company: Join a dynamic tech company focused on innovative solutions and customer satisfaction.
- Benefits: Flexible freelance contract, competitive pay, and opportunities for skill development.
- Other info: Work independently in a fast-paced environment with potential for growth.
- Why this job: Be the go-to tech hero, solving problems and making a real difference in users' experiences.
- Qualifications: 3+ years of IT support experience and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Three or more years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements.
Understand how to deal with blue screen of death problem.
Understand what SCCM is and how to use it.
Knowledge in MS 365 client installation and troubleshooting.
Understand Outlook account configuration and troubleshooting and understand what is OST/PST and how to enter Outlook into safe mode.
Experience with Anti-spyware and Anti-virus software.
Knowledge of ticketing systems such as ServiceNow, LandDesk, etc. and understanding of SLA levels.
Knowledge of Active Directory, such as create, unlock, reset user accounts, assign public folder permissions, etc.
Knowledge and experience of supporting tablets and mobile phones.
Support of computer networks, as directed by a Level III technician or service desk support.
Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
Basic knowledge of enterprise LAN and WAN setups and concepts.
Ability to perform smart hand activity under instruction based activities at sites.
Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company.
Customer will provide a remote technician with the skillset to provide direction to the technician.
Ability to work independently.
Contract Type: Freelance / B2B (Outside IR35)
Desktop Support Specialist in Glasgow employer: Sharp Brains Solutions
Contact Detail:
Sharp Brains Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist in Glasgow
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for a Desktop Support Specialist role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Brush up on your troubleshooting skills! Make sure you're comfortable with common issues like the blue screen of death and Outlook configurations. Being able to demonstrate your problem-solving abilities in real-time can really impress potential employers.
✨Tip Number 3
Get familiar with ticketing systems like ServiceNow or LandDesk. If you can show that you understand how to manage SLAs and handle tickets efficiently, you'll stand out as a candidate who can hit the ground running.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Desktop Support Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT infrastructure support, especially troubleshooting hardware and software issues. We want to see how your skills match up with what we need, so don’t be shy about showcasing your relevant experience!
Showcase Your Technical Skills: When writing your application, emphasise your knowledge of tools like SCCM, MS 365, and ticketing systems like ServiceNow. We’re looking for someone who knows their stuff, so let us know how you’ve used these in past roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see why you’d be a great fit for the Desktop Support Specialist role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of troubleshooting hardware and software issues. Be ready to discuss specific examples where you've resolved problems, especially those related to blue screens or MS 365 installations.
✨Familiarise Yourself with Tools
Get comfortable with ticketing systems like ServiceNow or LandDesk. Knowing how to navigate these platforms will show that you're prepared and can hit the ground running.
✨Demonstrate Your Deductive Reasoning Skills
Prepare to showcase your problem-solving abilities. Think of scenarios where you had to troubleshoot network issues or user account problems in Active Directory, and be ready to explain your thought process.
✨Show Off Your Customer Service Skills
As a Desktop Support Specialist, you'll be interacting with users regularly. Be prepared to discuss how you handle customer interactions, especially when it comes to maintaining security compliance and ensuring a smooth support experience.