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For Companies At a Glance
- Tasks: Provide top-notch IT support for desktops and devices in a corporate setting.
- Company: Join a dynamic team in London, delivering essential tech support.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Work in a fast-paced environment with great career advancement potential.
- Why this job: Make a real difference by helping users solve their tech issues daily.
- Qualifications: Experience in desktop support and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are hiring an experienced End User Computing (EUC) Specialist / Desktop Support Engineer to deliver high-quality onsite IT support in a corporate environment. The ideal candidate will have strong hands-on experience in deskside support, device lifecycle management, and enterprise tools like SCCM, Intune, and ServiceNow.
Key Responsibilities
- Provide end-to-end technical support for desktops, laptops, and end-user devices (hardware, software, and network issues)
- Perform IMAC activities (Install, Move, Add, Change) and break/fix support
- Manage device lifecycle including OS imaging, configuration, patching, and hardware replacement
- Use SCCM, Intune, and ServiceNow for ticketing, asset management, and remote support
- Install, configure, and update enterprise software in line with IT policies
- Deliver deskside and remote support for applications such as Microsoft Office, Outlook, and VPN
- Ensure security compliance, antivirus updates, and endpoint policy enforcement
- Provide VIP / executive support and handle critical escalations
- Support printers, scanners, and peripherals including troubleshooting and maintenance
- Assist with Active Directory (user account management, password resets, access control)
- Maintain accurate documentation for incidents, assets, and technical procedures
- Support Windows OS environments, with basic exposure to macOS and mobile devices
- Follow ITIL best practices for incident, problem, and service request management
Required Skills & Experience
- Strong experience in End User Computing (EUC) / Desktop Support / IT Support
- Hands-on expertise with Windows 10/11, Office 365, SCCM, Intune, ServiceNow
- Knowledge of Active Directory, VPN, networking basics
- Experience with hardware troubleshooting and device management
- Familiarity with ITIL processes
- Excellent communication and stakeholder management skills
End User Support Specialist employer: Sharp Brains Solutions
Contact Detail:
Sharp Brains Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website that highlights your experience with tools like SCCM, Intune, and ServiceNow. This gives potential employers a tangible way to see what you can do.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re always on the lookout for talented End User Support Specialists, and applying directly can give you a better chance of standing out.
✨Tip Number 4
Prepare for interviews by brushing up on common technical questions related to desktop support and EUC. Practise explaining your troubleshooting process clearly, as communication is key in this role!
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with End User Computing and Desktop Support. Use keywords from the job description, like SCCM, Intune, and ServiceNow, to show we’re on the same page.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled similar challenges in previous roles. Let us know why you’re excited about the opportunity to work with us.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your hands-on experience with Windows 10/11, Office 365, and any troubleshooting you've done. We want to see what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, SCCM, and Intune. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved technical issues. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your ability to handle the kind of challenges you'll face in the role.
✨Familiarise Yourself with ITIL Practices
Since the role involves following ITIL best practices, it’s a good idea to understand the basics of incident, problem, and service request management. You might be asked how you would apply these principles in real-world situations, so having a few examples ready will help you stand out.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position, especially when dealing with VIPs or escalations. Practice explaining technical concepts in simple terms, and be prepared to showcase your stakeholder management abilities during the interview.