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- Tasks: Provide IT support by troubleshooting hardware and software issues for clients.
- Company: Join a dynamic tech company focused on innovative solutions.
- Benefits: Flexible freelance contract, competitive pay, and opportunities for skill development.
- Other info: Work independently with a supportive team and grow your tech expertise.
- Why this job: Make a difference by solving real-world tech problems and enhancing user experiences.
- Qualifications: 3+ years in IT support, knowledge of MS 365, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Three or more years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements.
Understand how to deal with blue screen of death problem. Understand what SCCM is and how to use it. Knowledge in MS 365 client installation and troubleshooting. Understand Outlook account configuration and troubleshooting and understand what is OST/PST and how to enter Outlook into safe mode.
Experience with Anti-spyware and Anti-virus software. Knowledge of ticketing systems such as ServiceNow, LandDesk, etc. and understanding of SLA levels. Knowledge of Active Directory, such as create, unlock, reset user accounts, assign public folder permissions, etc.
Knowledge and experience of supporting tablets and mobile phones. Support of computer networks, as directed by a Level III technician or service desk support. Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician. Ability to work independently.
Desktop Support Specialist employer: Sharp Brains Solutions
Contact Detail:
Sharp Brains Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for a Desktop Support Specialist role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Brush up on your troubleshooting skills! Make sure you can confidently tackle issues like the blue screen of death or Outlook configuration. Practising these scenarios can really help you stand out during interviews.
✨Tip Number 3
Don’t forget about the power of social media! Join relevant groups on platforms like LinkedIn where IT professionals hang out. Engage in discussions, share your knowledge, and keep an eye out for job postings.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview. Plus, it shows you’re proactive and keen!
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your three or more years of experience in IT Infrastructure support. We want to see how you've tackled hardware and software issues, so share specific examples that demonstrate your troubleshooting skills.
Get Technical: Don’t shy away from the technical jargon! Mention your familiarity with SCCM, MS 365, and Outlook configurations. We love it when candidates can speak our language, so drop in those keywords to catch our eye.
Demonstrate Problem-Solving Skills: We’re looking for someone who can think on their feet. Include instances where you’ve resolved tricky issues, like the blue screen of death or network problems. Show us your deductive reasoning skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of troubleshooting hardware and software issues. Be ready to discuss specific examples where you've resolved problems, especially those related to blue screens or Outlook configurations. This will show that you not only understand the theory but can apply it in real-world scenarios.
✨Familiarise Yourself with Tools
Get comfortable with tools like SCCM, ServiceNow, and any ticketing systems mentioned in the job description. If you’ve used them before, be prepared to share how you navigated these platforms to resolve issues efficiently. If not, do a bit of research to understand their functionalities.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to showcase your deductive reasoning skills. You might be asked to troubleshoot a hypothetical scenario, so think through your process out loud. This will help the interviewer see how you approach problems and come up with solutions.
✨Show Off Your Customer Service Skills
As a Desktop Support Specialist, you'll be interacting with users regularly. Highlight your experience in providing excellent customer service, especially in stressful situations. Share anecdotes that illustrate your ability to communicate effectively and maintain professionalism while resolving technical issues.