Location: Coventry, UK (Onsite)
Job Type: Full-Time | Freelance / B2B Contract
Schedule: Monday-Friday | Standard Business Hours
This is a backfill support assignment where the engineer provides onsite IT support coverage whenever the permanent onsite engineer is unavailable (leave, vacation, sickness, or off days)
We are looking for a Desktop Support Engineer (L1) to provide onsite end-user support in an enterprise environment. The ideal candidate should have hands-on experience with desktop troubleshooting, hardware support, and Microsoft technologies.
Key Responsibilities
- Provide onsite desktop and deskside support for hardware, software, and network-related issues
- Perform IMAC (Install, Move, Add, Change) and break/fix activities
- Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and VPN issues
- Configure and support laptops, desktops, printers, and peripheral devices
- Manage user accounts and password resets using Active Directory
- Support device imaging, software installations, and basic endpoint management
- Log and resolve incidents through the ITSM ticketing system while following SLA and ITIL processes
- Escalate complex issues to higher support teams when required
Requirements
- 2-5 years of experience in Desktop Support, IT Support, or EUC
- Strong knowledge of Windows 10/11 and Microsoft 365
- Experience with Active Directory and basic networking
- Excellent troubleshooting, communication, and customer support skills
- Experience in an enterprise IT environment preferred
End User Support Specialist in Coventry employer: Sharp Brains Solutions
Join our dynamic team in Horsham as a Desktop Support Specialist, where we prioritise employee growth and a collaborative work culture. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, ensuring that you thrive in your role while contributing to a supportive environment that values innovation and teamwork.
