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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues in a fast-paced banking environment.
- Company: Join a leading financial services firm with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, professional growth, and a dynamic work culture.
- Other info: Thriving environment with opportunities to advance your career in tech.
- Why this job: Be the go-to tech hero, solving real-time problems and making a difference daily.
- Qualifications: Experience in IT support within financial services and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a skilled Onsite Helpdesk Engineer with proven experience in Financial Services / Banking environments. If you thrive in high-pressure, fast-paced settings and enjoy solving real-time IT issues, this role is for you.
Key Responsibilities
- Deliver 1st & 2nd line IT support (hardware, software, network)
- Troubleshoot laptops, printers, phones, and trading floor devices
- Act as the first point of contact for IT issues
- Manage incidents in line with strict SLAs
- Handle user accounts, access control, and security policies
- Support deployments, upgrades, and IT projects
Required Experience
- Background in Financial Services / Banking IT support
- Understanding of regulated environments & compliance
- Experience supporting front-office / VIP / trading users
- Strong awareness of IT security practices
Skills
- Excellent troubleshooting & problem-solving
- Strong communication & stakeholder handling
- Ability to work under pressure and manage multiple tickets
Eligibility
- We need financial background of engineer like in banking sector. This is must EUC L1 engineer experience with banking sector.
Deskside Support Technician in City of London employer: Sharp Brains Solutions
Contact Detail:
Sharp Brains Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Technician in City of London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the financial services sector. Attend industry events or join online forums where you can meet potential employers or colleagues who can refer you to job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to demonstrate how you would handle real-time IT issues, especially in high-pressure environments like trading floors. We want to see your problem-solving prowess!
✨Tip Number 3
Showcase your experience with compliance and security practices during interviews. Employers in the banking sector are keen on candidates who understand the importance of these aspects, so make sure to highlight your relevant background.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Deskside Support Technician in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Financial Services and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Deskside Support Technician role. Share specific examples of how you've tackled IT issues in high-pressure environments, especially in banking or financial services.
Showcase Your Communication Skills: Since this role involves handling user accounts and being the first point of contact for IT issues, we need to see your strong communication skills. Highlight any experiences where you’ve effectively communicated with stakeholders or resolved conflicts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past, particularly in a financial services context.
✨Understand the Environment
Familiarise yourself with the banking sector's compliance and regulatory requirements. This knowledge will show that you understand the importance of security and can handle sensitive information appropriately.
✨Showcase Your Communication Skills
As a Deskside Support Technician, you'll be the first point of contact for IT issues. Practice explaining complex technical problems in simple terms, as you'll need to communicate effectively with users who may not be tech-savvy.
✨Prepare for Pressure
Since this role involves managing multiple tickets under tight SLAs, think of examples where you've successfully worked under pressure. Highlight your problem-solving skills and how you prioritise tasks to meet deadlines.