At a Glance
- Tasks: Provide Level 1 desktop support for hardware, software, and network-related issues.
- Company: Join a dynamic team focused on delivering exceptional IT support services.
- Benefits: Employment type is B2B/Freelance contract with opportunities for growth.
- Other info: On-site support role with responsibilities including troubleshooting and incident management.
- Why this job: Ideal for those seeking hands-on experience in a fast-paced IT environment.
- Qualifications: Requires 1–3 years of experience in Desktop Support and strong knowledge of Windows 10/11.
The predicted salary is between 25000 - 35000 £ per year.
We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.
Employment Type: B2B/ Freelance Contract
- Provide Level 1 desktop support for hardware, software, and network-related issues
- Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Support printers, scanners, and other end-user equipment
- Handle password resets and basic Active Directory tasks
- Configure email accounts and assist with VPN connectivity
- Log, track, and update incidents in the ticketing system
- Escalate complex technical issues to Level 2/Level 3 teams
- Ensure timely resolution in line with SLA requirements
Qualifications:
- 1–3 years of experience in Desktop Support / IT Support
- Strong knowledge of Windows 10/11 environment
- Basic understanding of networking concepts (IP, DNS, DHCP)
- Experience with Active Directory and user account management
- Good troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to work independently in an on-site environment
Information Technology Support Engineer in Bracknell employer: Sharp Brains Solutions
This role offers a B2B/Freelance contract position in a vibrant IT support team. Located on-site, you will engage directly with users to resolve technical issues. The company values strong communication and customer service skills, ensuring a collaborative work environment.
We think you need these skills to ace Information Technology Support Engineer in Bracknell
Desktop Support
Windows OS Troubleshooting
MS Office Support
Outlook Configuration
Hardware Installation and Maintenance
Network Troubleshooting
Active Directory Management
