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- Tasks: Provide top-notch technical support for desktops and laptops, solving issues like a tech wizard.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, health perks, remote work options, and growth opportunities.
- Why this job: Make a real difference by helping users with their tech challenges every day.
- Qualifications: Strong EUC skills and basic IT knowledge required; SC clearance needed.
- Other info: Dynamic role with plenty of chances to learn and advance your career.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities include providing end-to-end technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity issues. Handling IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Managing the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. Delivering support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. Administering approved software installations, updates, and security patching in coordination with IT policies. Providing remote and deskside support using EUC tools and supporting applications such as MS Office, Outlook, and VPN clients. Ensuring compliance with security protocols, antivirus monitoring, and desktop policy enforcement. Offering VIP support and acting as the primary onsite contact during critical escalations or outages. Supporting printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. Assisting with Active Directory tasks, basic user account management, and smart hands support. Maintaining documentation of incident resolution, hardware inventory, and technical guides for internal reference. Demonstrating familiarity with Windows OS environments, mobile device support, and basic MAC device handling. Following ITIL practices for incident, problem, and service request management in corporate environments.
Important: Strong proficiency in End User Computing (EUC) with foundational knowledge of IT Infrastructure and Networking. Candidates must hold an active UK Security Check (SC) clearance to be considered for this role.
Service Desk Analyst in Warrington employer: Sharp Brains Recruitment
Contact Detail:
Sharp Brains Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Warrington
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in service desk roles. They might have insider info on job openings or even refer you directly, which can give you a leg up.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to desktop support and troubleshooting. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your experience with tools like SCCM, Intune, and ServiceNow. This can set you apart from other candidates and demonstrate your hands-on expertise.
✨Tip Number 4
Don’t forget to apply through our website! We regularly update our job listings, and applying directly can sometimes speed up the process. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace Service Desk Analyst in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop and laptop support, especially any troubleshooting you've done. We want to see how you’ve handled IMAC activities and break/fix tasks, so don’t hold back on those details!
Showcase Your Tools: Mention your familiarity with tools like SCCM, Intune, and ServiceNow. We love seeing candidates who can demonstrate their skills in asset tracking and ticket resolution, so make sure to include any relevant experiences.
Highlight Compliance Knowledge: Since security is key for us, be sure to mention your understanding of IT policies, antivirus monitoring, and compliance protocols. This shows you’re not just tech-savvy but also aware of the importance of security in our work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sharp Brains Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop systems. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like SCCM, Intune, and ServiceNow.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled IMAC activities or break/fix tasks in the past. Highlight your approach to resolving issues and how you ensure compliance with security protocols during your support.
✨Familiarise Yourself with ITIL Practices
Since this role involves following ITIL practices, it’s a good idea to understand the basics of incident, problem, and service request management. Be ready to discuss how you've applied these principles in previous roles.
✨Demonstrate Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms and be prepared to discuss how you’ve provided VIP support or managed critical escalations in the past.