Senior Manager, Sales operations EMEA

Position based in London (Hybrid - 3 days a week). The Senior Manager, Sales Operations will report to the Head of Commercial, Planning and Analytics and play an integral role in the execution of our product strategy into retail. This role leads a high-performance team of Sales Operations Managers managing various countries to ensure all internal KPIs are met, and is the primary resource for driving revenue and margin for assigned retail accounts. The Senior Manager monitors real-time business issues, interprets data and suggests action plans, and works with the global SharkNinja team to implement best practices and processes from the North American side of the business.

Responsibilities

• Lead, mentor, and coach a team of Sales Operations Managers (SOMs) to achieve individual and team targets while providing ongoing training and development opportunities to enhance the skills and capabilities of the team.
• Maintain a strong focus on both forecast accuracy and attainment (revenue and POS), to ensure we are following through on commitments made to the organization and our retail partners.
• Bring best practices on forecast rigor, rooted in SharkNinja Success Drivers and Leadership Principles by collaborating with operations directors across the SharkNinja global business.
• Predict and prevent stock risk associated with long lead times, tent pole events, by finding solutions to ensure there is minimal impact on the business performance.
• Drive governance on the need for future planning (rolling 12‑18 month forecast) during each budget cycle.
• Collaborate and connect between Country, Region and Global on forecasting and strategy, align on expectations and execute within the EMEA business.
• Work closely with Global Demand Planning on allocation vs. forecasting to ensure EMEA gets its fair share and reduce potential stock outs.
• Be the subject matter expert and train the Sales Operations Managers and the Sales teams to utilize SFO (internal forecasting tool) to enter and manipulate forecasts as necessary.
• Utilize inbound flow and outbound requirements and work with country sales leads to develop SKU/Country/Account allocation, update SFO, while working with cross‑functional teams to ensure future inbound planning is adjusted as necessary.
• Become a leading resource on customer-specific requirements and communicate the same to cross‑functional teams to ensure on‑time execution.
• Train the SOMs to utilize market data and weekly trends (POS or shipments) to help identify risks and opportunities for the business, allowing us to remain nimble and provide a reliable demand projection to the business.
• Work very closely with customer demand planning teams, sales director/account manager and CP&A on all aspects of forecasting, inventory planning, orders, and supply chain management.
• Be the conduit between Demand Planning, Supply Planning, Product Development, Brand Marketing with Sales.
• Lead monthly forecast meetings with county leads to align on overall budget and changes.
• Collaborate with internal teams to plan promotions based on inventory availability and seasonality and ensure the SOM team works with sales to enter uplifts during promotional windows.
• Help develop and implement sales strategies and plans to achieve revenue targets and maximize market penetration.
• Represent the operations team as Oracle ERP business lead, driving the post‑hyper‑care support to continuously enhance the system, identify the core issues, prioritize the business needs and amplify the post go‑live impact on business, costs, efficiency and standardization.
• Lead special/ad‑hoc projects and reporting to support overall EMEA growth and business optimization.

Attributes & Skills (Requirements)

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field. MBA or relevant advanced degree preferred.
• Prior experience working for both the retailer and vendor side of the business, ideally across roles in both sales and demand planning.
• 7+ years of experience in retail, with a proven track record of success in driving revenue growth and meeting KPIs.
• Strong leadership and people‑management skills, with the ability to inspire, motivate, and develop a diverse team of sales professionals.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels.
• Proven ability to develop and execute sales strategies, plans, and initiatives to achieve business objectives.
• High level proficiency in using a forecasting tool to manage forecasts. Experience with SFO preferred.

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high‑impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support all associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Legal EEO Statement

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com.