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- Tasks: Lead a team to deliver exceptional customer service and resolve inquiries.
- Company: A leading home products company with a focus on quality and support.
- Benefits: Hybrid working model, competitive benefits, and growth opportunities.
- Why this job: Join a diverse team and make a real difference in customer satisfaction.
- Qualifications: Proven customer service experience and strong communication skills.
- Other info: Inclusive environment that values personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
A leading home products company is seeking a Customer Service Supervisor to lead a team of advocates in Leeds. The role involves training and coaching staff, resolving customer inquiries, and exceeding service quality targets.
Candidates should have proven experience in customer service, exceptional communication skills, and the ability to manage a team effectively.
This position offers a hybrid working model and competitive benefits, supporting personal and professional growth within a diverse and inclusive environment.
Hybrid Customer Service Supervisor – Lead EMEA Support in Leeds employer: SharkNinja
Contact Detail:
SharkNinja Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Supervisor – Lead EMEA Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how we've trained or coached teams in the past, as this will resonate well with the hiring managers.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Hybrid Customer Service Supervisor – Lead EMEA Support in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. We want to see how you've trained and coached staff in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Supervisor role. Share your passion for leading teams and exceeding service quality targets.
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Leeds!
How to prepare for a job interview at SharkNinja
✨Know the Company Inside Out
Before your interview, take some time to research the home products company thoroughly. Understand their values, mission, and the specific products they offer. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully trained or coached staff, resolved conflicts, or exceeded service quality targets. Be ready to discuss how you motivate and inspire your team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to resolve customer inquiries or manage a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
