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- Tasks: Lead a team of Customer Service Advocates and ensure top-notch customer interactions.
- Company: Join SharkNinja, a global leader in innovative lifestyle solutions.
- Benefits: Enjoy competitive health insurance, retirement plans, and product discounts.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: 2+ years in customer service management with strong communication skills.
- Other info: Be part of a diverse community that values innovation and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Our purpose is to positively impact people’s lives every day in every home around the world. We work to provide our consumers with high-quality, exciting 5-star products that make life easier.
What You’ll Do
- Lead and coach a team of 5 Customer Service Advocates, delivering regular feedback, training, and development to drive high performance.
- Oversee customer interactions across all contact types within EMEA, ensuring timely resolution of inquiries and concerns.
- Handle escalated consumer complaints with empathy and professionalism.
- Monitor and maintain service quality to meet or exceed Key Performance Indicators (KPIs).
- Clarify customer needs, apply critical thinking, and leverage decision-support tools to resolve complex or non-standard issues.
- Demonstrate active listening and empathy, building rapport while addressing customer concerns effectively.
- Maintain comprehensive knowledge of client products, services, and updates.
- Contribute to initiatives aimed at improving customer satisfaction and overall business performance.
- Accurately track, document, and retrieve case details using the call tracking system.
- Leverage AI tools to support improvements in the consumer journey.
What You’ll Bring
- Proven experience in customer service, call center, or similar service-oriented roles.
- Minimum 2 years of experience managing a customer service team.
- Exceptional verbal and written communication skills.
- Strong problem-solving ability, including independent research and resource utilization.
- Skilled in active listening and empathetic engagement with customers.
- Ability to quickly learn and adapt to new product features and launches.
- Collaborative team player with a solution-oriented mindset.
- High emotional intelligence; able to remain calm and professional during challenging interactions.
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Customer Service Supervisor in Leeds employer: SharkNinja
Contact Detail:
SharkNinja Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Leeds
✨Tip Number 1
Get to know the company inside out! Research SharkNinja's products and values so you can show how your experience aligns with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your active listening skills. During interviews, make sure to listen carefully to the questions and respond thoughtfully. This shows you're not just a great communicator but also someone who values customer interactions.
✨Tip Number 3
Be ready to share specific examples of how you've handled challenging customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the SharkNinja team.
We think you need these skills to ace Customer Service Supervisor in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can positively impact people's lives, just like we do at SharkNinja!
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and team management. We love seeing how your skills align with our mission of delivering 5-star products and exceptional service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to demonstrate your communication skills, as this is key for the Customer Service Supervisor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at SharkNinja!
How to prepare for a job interview at SharkNinja
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of SharkNinja's products and services. Familiarise yourself with their features, benefits, and any recent updates. This will not only show your enthusiasm but also help you answer questions about how you can support customers effectively.
✨Demonstrate Empathy and Active Listening
As a Customer Service Supervisor, you'll need to handle escalated complaints with empathy. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are ready to engage with customers in a similar manner.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and how you motivate others. Share examples of how you've coached team members in the past and the positive outcomes that resulted. Highlight your ability to foster a collaborative environment that aligns with SharkNinja's culture.
