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For Companies At a Glance
- Tasks: Provide exceptional customer service and support to enhance brand loyalty.
- Company: Join SharkNinja, a global leader in innovative lifestyle solutions.
- Benefits: Enjoy competitive health insurance, paid time off, and product discounts.
- Why this job: Be part of a dynamic team that values your ideas and growth.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Hybrid work model with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market.
Customer Service Associate - initial 6 month fixed term Leeds / Hybrid
Our purpose is to positively impact people's lives every day, in every home around the world. We work hard to provide our consumers with high-quality, exciting 5-star products that make life easier. As a Customer Service Associate, you will act as an ambassador for SharkNinja by promoting the brand and building loyalty through interactions rooted in unreasonable hospitality.
You will play a key role in solving customer concerns, taking calls, and supporting the day-to-day operations of the CX team. You will answer customer calls, respond to emails, troubleshoot issues, and deliver 5-star service across every interaction. You will identify customer needs, recommend the right SharkNinja products, and help create exceptional product experiences that strengthen customer loyalty.
Responsibilities
- Respond to consumer complaints and escalations with urgency, professionalism, and empathy.
- Deliver outstanding support by listening attentively, clarifying needs, and resolving concerns promptly.
- Meet or exceed Key Performance Indicators (KPIs) related to service quality, accuracy, and customer satisfaction.
- Use decision-support tools, resources, and product knowledge to resolve non-standard or complex customer issues.
- Build rapport with customers through active listening and personalized recommendations.
- Maintain up-to-date knowledge of SharkNinja products, services, features, and new product launches.
- Participate in activities that improve customer satisfaction and overall team performance.
- Document, track, and retrieve information using customer service systems and call-tracking tools.
Requirements
- Previous experience in customer service, call centers, hospitality, retail, or other service-oriented environments.
- Excellent verbal and written communication skills.
- Strong problem-solving ability and comfort using a variety of resources to find answers.
- Demonstrated experience actively listening and empathizing with customer concerns.
- Ability to research, learn products quickly, and stay current on new product launches.
- Strong team player with a collaborative mindset.
- Solution-oriented approach to communication.
- High emotional intelligence with the ability to stay calm, composed, and customer-focused during challenging interactions.
As we operate across multiple regions, additional European language skills would be a huge benefit.
What We Offer
- Competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more.
- High impact Learning Programs featuring bold voices redefining what’s possible.
- Be part of an outrageously extraordinary community.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day.
Customer Service Associate in Ledston employer: SharkNinja
Contact Detail:
SharkNinja Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Ledston
✨Tip Number 1
Get to know SharkNinja inside out! Familiarise yourself with their products and values. When you show genuine interest in the brand during your interview, it’ll really set you apart from the crowd.
✨Tip Number 2
Practice your active listening skills. During interviews, make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you’re not just a great communicator but also someone who values customer interactions.
✨Tip Number 3
Be ready to share examples of how you've handled tough customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and emotional intelligence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Associate in Ledston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We love candidates who are excited about making a positive impact on people's lives, so share why you want to be part of the SharkNinja team.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or similar roles. We want to see how your skills align with our mission of delivering 5-star service, so don’t hold back on showcasing your achievements!
Be Personable: Remember, we’re looking for someone who can build rapport with customers. Use a friendly tone in your written application and give examples of how you've connected with customers in the past. It’s all about that unreasonable hospitality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our outrageously extraordinary community!
How to prepare for a job interview at SharkNinja
✨Know the Brand Inside Out
Before your interview, dive deep into SharkNinja's products and values. Familiarise yourself with their latest innovations and how they impact customers' lives. This knowledge will help you demonstrate your passion for the brand and show that you're ready to be an ambassador for SharkNinja.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you resolved issues with empathy and professionalism. This will illustrate your ability to meet the high standards of service quality that SharkNinja expects.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows your communication skills but also reflects the importance of understanding customer needs, which is crucial for a Customer Service Associate.
✨Emphasise Team Collaboration
SharkNinja values teamwork, so be ready to discuss how you've worked effectively in a team setting. Share specific examples of how you contributed to team success and how you can bring that collaborative spirit to the Customer Experience team.
