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For Companies At a Glance
- Tasks: Manage consumer issues and provide insights to improve customer experience.
- Company: Join SharkNinja, a leader in innovative lifestyle solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Why this job: Make a real difference in consumers' lives while working with a dynamic team.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a global team dedicated to innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
About the role
In this role, you will serve as the subject matter expert for all high-priority escalations, including legal settlements. You will manage sensitive consumer issues, claims, and injury reports with accuracy and professionalism, while identifying and communicating product trends to the appropriate teams. You will also deliver clear, high level summaries of key findings and emerging themes. Additionally, you will support CX leadership and product teams by responding to requests that help inform customer centric decisions.
Consumer Experience Specialist in Ledston employer: SharkNinja
Contact Detail:
SharkNinja Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Experience Specialist in Ledston
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SharkNinja on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common consumer experience scenarios. We want to show that we can handle high-priority escalations with ease and professionalism.
✨Tip Number 3
Practice our storytelling skills! We need to convey our past experiences clearly, especially when discussing how we've managed sensitive consumer issues or identified product trends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the SharkNinja team.
We think you need these skills to ace Consumer Experience Specialist in Ledston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for consumer experience shine through. We want to see how much you care about making a positive impact on people's lives with our products.
Tailor Your CV: Make sure your CV is tailored to the role of Consumer Experience Specialist. Highlight relevant experiences and skills that align with the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SharkNinja
✨Know Your Stuff
Before the interview, dive deep into SharkNinja's products and their consumer experience. Familiarise yourself with their latest innovations and how they impact customers. This will show your genuine interest and help you answer questions more effectively.
✨Prepare for Scenarios
Think about potential consumer issues or escalations you might face in this role. Prepare examples from your past experiences where you've successfully managed similar situations. This will demonstrate your problem-solving skills and readiness for the job.
✨Communicate Clearly
In this role, you'll need to summarise findings and trends clearly. Practice articulating your thoughts concisely. During the interview, focus on being clear and professional in your responses, especially when discussing sensitive topics.
✨Ask Insightful Questions
Show your enthusiasm by preparing thoughtful questions about the company culture, team dynamics, and how they measure success in the Consumer Experience Specialist role. This not only shows your interest but also helps you gauge if it's the right fit for you.
