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- Tasks: Troubleshoot technical issues and provide top-notch support to clients.
- Company: Dynamic IT company in the heart of London, focused on innovative security solutions.
- Benefits: Opportunities for career progression, skill development, and a vibrant work environment.
- Other info: Exciting chance to work with cutting-edge technologies and grow your career.
- Why this job: Join a passionate team and make a real difference in IT support.
- Qualifications: Two years of experience with VMware, Microsoft OS, and network solutions.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a passionate Second Line Engineer for a client of ours who are based in the City of London! This is an exciting opportunity to join their energetic, dynamic and driven team who provide innovative security solutions, best of breed cloud solutions and managed services. For those who are seeking to work in a highly reputable environment which offers progression and new skills within the IT sector, then this is the place for you.
KEY RESPONSIBILITIES:
- Troubleshoot client support incidents, liaising with our clients over the phone, email, web-ex or on client site.
- Helping customers solve technical issues with their computers (hardware and software).
- Liaising directly with end users to resolve any problems, as directed by the Support Team Leader.
- Logging technical support requests over the telephone or by email.
- Using remote control tools and technologies to assist end users as required.
- Documenting systems and procedures as implemented for and on behalf of our customers.
REQUIRED EXPERIENCE:
- At least two years of experience supporting:
- VMware vSphere, Microsoft Hyper-V.
- Microsoft OS (2008/2012/2016/W7/W8/W10) including associated hardware.
- Microsoft Exchange and Office 365.
- Citrix XenApp, XenDesktop, NetScaler, XenMobile.
- Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, Wi-Fi solutions and network switches and cabling.
- Network storage solutions.
- Knowledge of Azure.
KEY TECHNOLOGIES:
- Windows Server / Desktop including: Exchange and Office 365, Active Directory, Group Policy and networking (DHCP, DNS).
- Citrix XenApp / XenDesktop experience is highly desirable.
If you are interested, please APPLY and one of our consultants will be in touch!
2nd Line Engineer in City of London employer: Sharepoint Guidance
Contact Detail:
Sharepoint Guidance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer in City of London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT sector, especially those who work with cloud solutions or security. A friendly chat can lead to opportunities that aren’t even advertised yet!
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice explaining how you’d resolve common issues with VMware, Microsoft OS, and Citrix. We want to see your problem-solving prowess shine!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a 2nd Line Engineer isn’t just about tech knowledge; it’s also about communication. Be ready to demonstrate how you can effectively liaise with clients and end users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our dynamic team!
We think you need these skills to ace 2nd Line Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the key technologies mentioned in the job description. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your expertise in VMware, Microsoft OS, and Citrix!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences make you a great fit for our dynamic team. We love seeing enthusiasm and a bit of personality!
Showcase Problem-Solving Skills: Since troubleshooting is a big part of the role, include examples of how you've successfully resolved technical issues in the past. We want to know how you approach challenges and help clients get back on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sharepoint Guidance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Microsoft OS, and Citrix technologies. Be ready to discuss specific experiences you've had troubleshooting these systems, as this will show your expertise and confidence.
✨Practice Your Communication Skills
Since you'll be liaising with clients over various platforms, practice explaining technical issues in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and clearly during the interview.
✨Showcase Problem-Solving Examples
Prepare a few examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
✨Familiarise Yourself with the Company
Research the company’s services and culture. Understanding their innovative security solutions and cloud offerings will help you tailor your responses and demonstrate your genuine interest in joining their dynamic team.