At a Glance
- Tasks: Provide 1st/2nd line support and maintain client systems with a focus on security.
- Company: Dynamic Gold Microsoft partner with over 25 years of experience.
- Benefits: Career growth opportunities, supportive team, and exposure to diverse technologies.
- Other info: Exciting environment with opportunities to work on various tech solutions.
- Why this job: Join a rapidly growing company and make a real difference in tech support.
- Qualifications: Experience with Windows OS, Office 365, and strong communication skills.
The predicted salary is between 38250 - 46750 £ per year.
We are looking for a 1st/2nd Line Support Engineer for a Gold Microsoft certified partner based in St Leonards on Sea. This client is a small yet dynamic company established for over 25 years, passionate about providing technology solutions for small and medium sized businesses and educational establishments.
As a Microsoft Gold Partner, you’ll need to have extensive exposure to:
- Windows 10 and previous Windows Operating Systems
- Microsoft Office product suites including Office 365
- Mobile operating systems
- VoIP solutions
- Windows Server Active Directory Management and GPOs
Industry qualifications, ideally Microsoft MTA, and a full UK driving license are required.
Comfortable with the following technology:
- Windows 10
- Server 2008-2019
- Hyper-V
- Office 365
- Remote Desktop Services
- Active Directory
- Group Policy
- DNS
- TCP/IP & Routing
- Switching
- Firewall
- VPNs
- Mac OSX
- VoIP
- Android
- DELL
- IP telecoms/SIP
- WAP
- Cat5e/Fibre
The role includes:
- Accurately recording all support calls and associated time entries in our ticket management system
- Proactively monitoring email support queues
- Carrying out scheduled maintenance and updates on client environments, usually outside production hours
- Understanding the implications of weak security and following a best practice approach to cyber and network security
- Maintaining a polite and professional approach at all times
- Liaising with third party vendors
- Preparing hardware prior to delivery including deploying OS image, Office 365, and security applications
- Assisting with hardware deployment to client sites
- Visiting client sites to conclude escalated helpdesk support cases
- Liaising with Projects Team
- Reporting to Helpdesk Manager
This is a fantastic opportunity for those looking to join an established but rapidly growing company and seeking their next steps in career growth!
If you are interested, please APPLY and one of our consultants will be in touch!
Helpdesk Support Engineer in St Leonards employer: Sharepoint Guidance Ltd
At Sharepoint Guidance Ltd, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture in the picturesque setting of St Leonards-on-Sea. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that our team members thrive while working on cutting-edge technologies like Azure and Office 365. Join us for a rewarding career where your contributions are valued, and you can make a real impact in supporting SMBs and education clients.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Engineer in St Leonards
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sharepoint Guidance Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sharepoint Guidance Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sharepoint Guidance Ltd!
✨Direct Apply to Sharepoint Guidance Ltd
Let's not forget to apply directly through the Sharepoint Guidance Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Helpdesk Support Engineer in St Leonards
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sharepoint Guidance Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sharepoint Guidance Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sharepoint Guidance Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
