At a Glance
- Tasks: Troubleshoot technical issues and provide top-notch support to clients.
- Company: Dynamic IT company in the heart of London, known for innovative security solutions.
- Benefits: Career progression, skill development, and a vibrant team environment.
- Other info: Exciting opportunities for growth in a fast-paced tech environment.
- Why this job: Join a reputable team and enhance your IT skills while making a real impact.
- Qualifications: Two years of experience in IT support and knowledge of key technologies.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a passionate Second Line Engineer for a client of ours who are based in the City of London! This is an exciting opportunity to join their energetic, dynamic and driven team who provide innovative security solutions, best of breed cloud solutions and managed services. For those who are seeking to work in a highly reputable environment which offers progression and new skills within the IT sector, then this is the place for you.
KEY RESPONSIBILITIES
- Troubleshoot client support incidents, liaising with our clients over the phone, email, web-ex or on client site.
- Helping customers solve technical issues with their computers (hardware and software).
- Liaising directly with end users to resolve any problems, as directed by the Support Team Leader.
- Logging technical support requests over the telephone or by email.
- Using remote control tools and technologies to assist end users as required.
- Documenting systems and procedures as implemented for and on behalf of our customers.
REQUIRED EXPERIENCE
- At least two years of experience supporting:
- VMware vSphere, Microsoft Hyper-V
- Microsoft OS (2008/2012/2016/W7/W8/W10) including associated hardware
- Microsoft Exchange and Office 365
- Citrix XenApp, XenDesktop, NetScaler, XenMobile
- Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, Wi-Fi solutions and network switches and cabling.
- Network storage solutions
- Knowledge of Azure
KEY TECHNOLOGIES
- Windows Server / Desktop including:
- Exchange and Office 365
- Active Directory, Group Policy and networking (DHCP, DNS)
- Citrix XenApp / XenDesktop experience is highly desirable.
If you are interested, please APPLY and one of our consultants will be in touch!
2nd Line Engineer employer: Sharepoint Guidance Ltd
Join a vibrant and innovative team in the heart of the City of London as a Second Line Engineer, where you'll be part of a reputable company that prioritises employee growth and development. With a strong focus on providing cutting-edge security and cloud solutions, this role offers you the chance to enhance your technical skills while working in a supportive and dynamic environment. Enjoy the benefits of a collaborative work culture that encourages progression and values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sharepoint Guidance Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sharepoint Guidance Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sharepoint Guidance Ltd!
✨Direct Apply to Sharepoint Guidance Ltd
Let's not forget to apply directly through the Sharepoint Guidance Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sharepoint Guidance Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sharepoint Guidance Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sharepoint Guidance Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
