At a Glance
- Tasks: Support clients with onboarding, troubleshooting, and ensuring smooth integrations.
- Company: Join Sharegain, a pioneering fintech company transforming capital markets.
- Benefits: Competitive salary, diverse team, and opportunities for growth.
- Other info: Dynamic environment with a focus on learning and collaboration.
- Why this job: Be the bridge between clients and tech, solving real-world problems.
- Qualifications: Recent graduate in a numerate field or relevant experience.
The predicted salary is between 25000 - 32000 £ per year.
About Us Sharegain began with one question: If the largest institutions solely exercise the right to lend their stocks, bonds, and ETFs, what would it take to unlock this revenue opportunity for every investor?
About Us Sharegain began with one question: If the largest institutions solely exercise the right to lend their stocks, bonds, and ETFs, what would it take to unlock this revenue opportunity for every investor?
Our team of experts in the UK, US and Israel built the solution: a platform that empowers online brokers, private banks, and wealth managers to offer securities lending to their clients.
We call it SLaa S: Securities Lending as a Service.
It’s a fully digital, customizable, end-to-end solution that automates front- and back-office operations.
Institutions and investors are now free to earn more from what they own.
Every Sharegainer has their own backstory, but we all share an ambition to do things differently – bigger, better, and greater.
Together we’re on a mission to democratize capital markets by building a more liquid world.
The more we share, the more we all gain.
About The Role Client Solutions is where Sharegain meets its clients.
We sit at the centre of the business, between the customer success, sales, product and engineering teams.
As a Client Solutions Analyst you’ll help get new clients live, keep existing integrations running cleanly, and be one of the people who works out why something isn’t behaving as it should and makes sure it doesn’t happen twice.
It’s a role for someone who likes solving real problems for real clients, is comfortable getting into the detail of how systems and data actually work, and can explain a technical issue to a client or a colleague in plain language.
You won’t need to know securities lending on day one.
You will need curiosity, ownership, and the willingness to learn.
- Support the onboarding and implementation of new clients, from first technical conversations through testing to go-live.
- Own day-to-day client support: investigating queries, tracing issues to their root cause, and seeing them through to resolution.
- Work with client and platform data, including file-based integrations (for example scheduled data feeds and reports), checking that what arrives is complete and correct and following up when it isn’t.
- Run and coordinate user acceptance testing with clients, and help reconcile positions and reports so the numbers can be trusted.
- Monitor recurring processes, spot exceptions early, and esc? or fix them before they reach the client.
- Act as the translation layer between clients and our product and engineering teams, turning client needs into clear requirements and technical detail into clear answers.
- Document how things work, building the checklists, guides and playbooks that let the team scale without relying on any one person’s memory.
- Grow into a trusted point of contact on the accounts and systems you support, delivering an ecceptional experience both internally and externally.
- A recent graduate, ideally in a numerate or analytical subject (finance, economics, engineering, sciences, maths or similar), or equivalent early-career experience.
- Strong written and verbal communication, and the ability to explain something complex simply.
- Genuine comfort with data and detail: you enjoy getting to the bottom of why a number is wrong rather than just noting that it is.
- Good working knowledge of Excel.
- Curiosity about financial markets and how systems and processes actually work.
- Internship or 1–2 years of experience in capital markets, post-trade, custody, fund services, fintech or a client-facing analytical role.
- Additional languages, given our international client base.
Sharegain is an equal opportunity employer.
Employees and contractors, as well as prospective employees and contractors, will all be treated equally and fairly.
We are passionate in our belief that a diverse workforce is central to our success, and we are proud to reflect this within our recruiting processes.
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Client Solutions Analyst - Graduate Program employer: Sharegain
At Sharegain, we pride ourselves on being an excellent employer in the heart of Greater London, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, ensuring that you can thrive in your role as a Senior Operations Analyst. With a focus on meaningful work and a supportive environment, we empower our team to make impactful contributions in the securities lending market.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Analyst - Graduate Program
✨Tap into Campus Resources
Universities often have strong ties with banks and financial institutions. Make sure to check in with your career services for any internship fairs or networking events. These can be golden opportunities to meet representatives from firms like Sharegain and make a lasting impression.
✨Join Finance Societies and Clubs
Get involved with finance or investment clubs at your university. These not only offer great networking potential but often host guest speakers from the industry. Show your enthusiasm and engage with these professionals—who knows, they might tip you off about internship openings at Sharegain!
✨Have Your Application Ready to Go
Internship applications can be competitive and come with tight deadlines. Be proactive! Have your CV and cover letter prepared and tailored for roles at Sharegain. When the openings go live, you’ll want to be one of the first to apply.
✨Leverage LinkedIn for Connections
LinkedIn is a powerful tool, especially in the banking sector. Follow recruiters from Sharegain and connect with alumni who are working in similar roles. Don’t hesitate to drop them a message to introduce yourself and express your interest in internships—they might have insider info or even refer you!
We think you need these skills to ace Client Solutions Analyst - Graduate Program
Some tips for your application 🫡
Show Off Those Grades!:In banking and financial services, your academic background is super important. Make sure to highlight your grades, especially in finance, economics, or maths. If you've got any relevant coursework or projects, don’t hesitate to include them in your CV!
Craft Your Cover Letter with Care:For an internship, we want to see your enthusiasm and motivation. Use your cover letter to explain why you’re excited about this opportunity at Sharegain and what you hope to learn. Be personal and connect the dots between your education and the role of Client Solutions Analyst - Graduate Program.
Squeaky Clean CV:Your CV should be clear and free of jargon. Focus on the skills that matter most in the banking sector, like analytical thinking and attention to detail. Don't forget to include any internships or part-time jobs that show your experience in a banking environment!
Utilise Relevant Experiences:If you've been involved in finance-related clubs or societies at university, mention that in your application. Showing your practical experience alongside your studies can make a real difference and demonstrate your passion for the financial world. We love seeing candidates who go the extra mile!
How to prepare for a job interview at Sharegain
✨Show Us Your Analytical Skills
As an intern in the banking and financial services sector, you'll want to showcase your analytical skills. Be ready to tackle numerical and case questions during your interview. Brush up on your data interpretation abilities and consider scenarios where you've used data to solve problems.
✨Know Your Financial Tools
Familiarise yourself with the financial tools and software commonly used in banking, like Bloomberg or Excel for financial modelling. We recommend having a couple of examples where you've applied these tools in your studies or projects to impress the interviewer.
✨Be Passionate About Learning
Internships are all about learning, so express your enthusiasm for the banking industry. Share what trends you're excited about, or recent news you've followed, to show you're motivated and engaged. This can set you apart from other candidates who might be less enthusiastic.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your fit within a team and your ability to handle challenges. Think of examples from your studies or group projects that highlight your teamwork, adaptability, and communication skills. We want to see how you've navigated situations that are relevant to the workplace!
