At a Glance
- Tasks: Support onboarding new clients and troubleshoot issues to ensure smooth operations.
- Company: Join Sharegain, a pioneering firm revolutionising capital markets with innovative solutions.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on learning and collaboration.
- Why this job: Be at the heart of client solutions and make a real impact in finance.
- Qualifications: Recent graduate in a numerate field or equivalent experience; strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
About us
Sharegain began with one question: If the largest institutions solely exercise the right to lend their stocks, bonds, and ETFs, what would it take to unlock this revenue opportunity for every investor?
Our team of experts in the UK, US and Israel built the solution: a platform that empowers online brokers, private banks, and wealth managers to offer securities lending to their clients.
We call it SLaa S: Securities Lending as a Service.
It’s a fully digital, customizable, end-to-end solution that automates front- and back-office operations.
Institutions and investors are now free to earn more from what they own.
Every Sharegainer has their own backstory, but we all share an ambition to do things differently – bigger, better, and greater.
Together we’re on a mission to democratize capital markets by building a more liquid world.
The more we share, the more we all gain.
About the role
Client Solutions is where Sharegain meets its clients.
We sit at the centre of the business, between the customer success, sales, product and engineering teams.
As a Client Solutions Analyst you’ll help get new clients live, keep existing integrations running cleanly, and be one of the people who works out why something isn’t behaving as it should and makes sure it doesn’t happen twice.
It’s a role for someone who likes solving real problems for real clients, is comfortable getting into the detail of how systems and data actually work, and can explain a technical issue to a client or a colleague in plain language.
You won’t need to know securities lending on day one.
You will need curiosity, ownership, and the willingness to learn.
- What you’ll do
- Support the onboarding and implementation of new clients, from first technical conversations through testing to go-live.
- Own day-to-day client support: investigating queries, tracing issues to their root cause, and seeing them through to resolution.
- Work with client and platform data, including file-based integrations (for example scheduled data feeds and reports), checking that what arrives is complete and correct and following up when it isn’t.
- Run and coordinate user acceptance testing with clients, and help reconcile positions and reports so the numbers can be trusted.
- Monitor recurring processes, spot exceptions early, and escape or fix them before they reach the client.
- Act as the translation layer between clients and our product and engineering teams, turning client needs into clear requirements and technical detail into clear answers.
- Document how things work, building the checklists, guides and playbooks that let the team scale without relying on any one person’s memory.
- Grow into a trusted point of contact on the accounts and systems you support, delivering an ecceptional experience both internally and externally.
Skills
- A recent graduate, ideally in a numerate or analytical subject (finance, economics, engineering, sciences, maths or similar), or equivalent early-career experience.
- Strong written and verbal communication, and the ability to explain something complex simply.
- Genuine comfort with data and detail: you enjoy getting to the bottom of why a number is wrong rather than just noting that it is.
- Good working knowledge of Excel.
- Curiosity about financial markets and how systems and processes actually work.
- A plus (not required)
- Internship or 1–2 years of experience in capital markets, post-trade, custody, fund services, fintech or a client-facing analytical role.
- Additional languages, given our international client base.
Sharegain is an equal opportunity employer.
Employees and contractors, as well as prospective employees and contractors, will all be treated equally and fairly.
We are passionate in our belief that a diverse workforce is central to our success, and we are proud to reflect this within our recruiting processes.
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Client Solutions Analyst - Graduate Program Sales · London · employer: Sharegain Ltd
At Sharegain, we pride ourselves on being an excellent employer that fosters creativity and innovation in the vibrant city of London. Our supportive work culture encourages collaboration and personal growth, offering interns the chance to develop their skills while working on impactful projects. With a paid internship and flexible hybrid working arrangements, we provide a unique opportunity for aspiring graphic designers to thrive in a dynamic fintech environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Analyst - Graduate Program Sales · London ·
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Sharegain Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Solutions Analyst - Graduate Program Sales · London ·
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Sharegain Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Sharegain Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Sharegain Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Sharegain Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Sharegain Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Sharegain Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
