At a Glance
- Tasks: Support clients with onboarding, troubleshooting, and ensuring smooth integrations.
- Company: Join Sharegain, a pioneering platform transforming securities lending for all investors.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Diverse and inclusive workplace focused on innovation and collaboration.
- Why this job: Be at the heart of client solutions and make a real impact in finance.
- Qualifications: Recent graduate in a numerate field or equivalent experience; strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
About us
Sharegain began with one question: If the largest institutions solely exercise the right to lend their stocks, bonds, and ETFs, what would it take to unlock this revenue opportunity for every investor?
Our team of experts in the UK, US and Israel built the solution: a platform that empowers online brokers, private banks, and wealth managers to offer securities lending to their clients.
We call it SLaa S: Securities Lending as a Service.
It’s a fully digital, customizable, end-to-end solution that automates front- and back-office operations.
Institutions and investors are now free to earn more from what they own.
Every Sharegainer has their own backstory, but we all share an ambition to do things differently – bigger, better, and greater.
Together we’re on a mission to democratize capital markets by building a more liquid world.
The more we share, the more we all gain.
About the role
Client Solutions is where Sharegain meets its clients.
We sit at the centre of the business, between the customer success, sales, product and engineering teams.
As a Client Solutions Analyst you’ll help get new clients live, keep existing integrations running cleanly, and be one of the people who works out why something isn’t behaving as it should and makes sure it doesn’t happen twice.
It’s a role for someone who likes solving real problems for real clients, is comfortable getting into the detail of how systems and data actually work, and can explain a technical issue to a client or a colleague in plain language.
You won’t need to know securities lending on day one.
You will need curiosity, ownership, and the willingness to learn.
- What you’ll do
- Support the onboarding and implementation of new clients, from first technical conversations through testing to go-live.
- Own day-to-day client support: investigating queries, tracing issues to their root cause, and seeing them through to resolution.
- Work with client and platform data, including file-based integrations (for example scheduled data feeds and reports), checking that what arrives is complete and correct and following up when it isn’t.
- Run and coordinate user acceptance testing with clients, and help reconcile positions and reports so the numbers can be trusted.
- Monitor recurring processes, spot exceptions early, and escape or fix them before they reach the client.
- Act as the translation layer between clients and our product and engineering teams, turning client needs into clear requirements and technical detail into clear answers.
- Document how things work, building the checklists, guides and playbooks that let the team scale without relying on any one person’s memory.
- Grow into a trusted point of contact on the accounts and systems you support, delivering an ecceptional experience both internally and externally.
Skills
- A recent graduate, ideally in a numerate or analytical subject (finance, economics, engineering, sciences, maths or similar), or equivalent early-career experience.
- Strong written and verbal communication, and the ability to explain something complex simply.
- Genuine comfort with data and detail: you enjoy getting to the bottom of why a number is wrong rather than just noting that it is.
- Good working knowledge of Excel.
- Curiosity about financial markets and how systems and processes actually work.
- A plus (not required)
- Internship or 1–2 years of experience in capital markets, post-trade, custody, fund services, fintech or a client-facing analytical role.
- Additional languages, given our international client base.
Sharegain is an equal opportunity employer.
Employees and contractors, as well as prospective employees and contractors, will all be treated equally and fairly.
We are passionate in our belief that a diverse workforce is central to our success, and we are proud to reflect this within our recruiting processes.
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Client Solutions Analyst - Graduate Role employer: Sharegain Ltd
At Sharegain, we pride ourselves on being an excellent employer that fosters creativity and innovation in the vibrant city of London. Our supportive work culture encourages collaboration and personal growth, offering interns the chance to develop their skills while working on impactful projects. With a paid internship and flexible hybrid working arrangements, we provide a unique opportunity for aspiring graphic designers to thrive in a dynamic fintech environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Analyst - Graduate Role
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Sharegain Ltd. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Sharegain Ltd.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Sharegain Ltd. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Client Solutions Analyst - Graduate Role
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Sharegain Ltd and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Sharegain Ltd how you can be a team player!
How to prepare for a job interview at Sharegain Ltd
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Sharegain Ltd.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Sharegain Ltd's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
