Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance the digital employee experience for 7,500 colleagues globally.
- Company: Join a world-leading specialty insurance company focused on innovation and employee satisfaction.
- Benefits: Enjoy a competitive salary, excellent benefits, and hybrid working options.
- Why this job: Make a real impact on employee experience while working in a dynamic, supportive environment.
- Qualifications: Proven ITSM Manager with strong EUC technology skills and leadership experience required.
- Other info: Salary range is £80k-£85k; applicants must have the right to work in the UK.
The predicted salary is between 80000 - 85000 £ per year.
This is an opportunity to lead the Digital Employee Experience (DEX) for a world-leading speciality insurance company. The EUC Experience Manager will be lead, champion and improve the digital employee experience for some 7,500 colleagues worldwide, utilising a combination of telemetry and sentiment insight to ensure End User platforms are continually performant, ergonomic and secure.
Responsibilities
The EUC / DEX Manager performs a key leadership role, taking overall responsibility for the constant evolution of the end user computing experience for a global workforce. Responsibilities include:
- Lead the delivery of DEX services for the business, ensuring that agreed service levels, security requirements and other quality standards are met within an enterprise ITIL / ITSM environment.
- Recruit, lead and develop a team of dedicated DEX platform engineers.
- Implement, administer, and exploit digital employee experience (DEX/EUEM) tools to continuously measure and improve employee experience with technology.
- Define and influence the overall DEX / EUC strategy for the firm, measuring employee satisfaction, engagement and productivity to inform the lifecycle and continuous improvement.
- Seek out opportunities to automate and integrate with existing tools and services.
- Measure and set business outcomes, KPIs, experience-level agreements (XLAs), and objectives and key results (OKRs).
- Ensure that the most important digital workplace technologies (devices and applications) are supported by the DEX tool.
Skills & Experience Profile
This is an opportunity for an established Financials Services / regulated environment ITSM Manager, who combines excellent leadership skills with broad technical EUC and related skills including:
- A proven EUC technology ITSM track-record coupled with strong problem solving, problem management and business relationship management skills.
- Technical ability with Industry standard enterprise level End User software, applications, technologies and hardware.
- Knowledge & experience of DEX / End user experience management tools ideally Nexthink.
- Practical knowledge of ITIL application processes and implementation and ITSM tools, preferably knowledge with Service Now.
- Budget management experience with a value-focused service mindset.
- Strong data analytical (Power BI) skills.
- Technical knowledge including:
- Server & desktop operating systems, with emphasis on SCCM, Microsoft Windows, including domain structures, Active Directory, group policy and system administration.
- desktop virtualisation technologies such as Citrix XenApp, XenDesktop and Citrix cloud.
- MBAM, physical device security and of security products such as AV / Threat management and client deployment.
- PowerShell scripting with an emphasis on automating manual tasks.
- Desktop Hardening and vulnerability patching skills including using SCCM and other patching tools.
- Service Management toolsets (ideally ServiceNow)
- Ability to communicate complex technical issues and sensitive information to business units, senior stakeholders, the wider user community
- Experience managing relationships with 3rd party software vendor and services providers
Additional Information:
- Salary Range: £80k-£85k + excellent benefits and bonus package
- Location: City of London / hybrid working (3 Days onsite)
- Applicants must have the right to work in the United Kingdom without sponsorship
#J-18808-Ljbffr
EUC Experience (DEX) Manager employer: Shareforce
Contact Detail:
Shareforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Experience (DEX) Manager
✨Tip Number 1
Familiarize yourself with the latest trends in Digital Employee Experience (DEX) and End User Computing (EUC). Understanding the current landscape will help you speak confidently about how you can lead and improve the digital employee experience at our company.
✨Tip Number 2
Highlight your experience with ITIL and ITSM frameworks, as well as any specific tools like ServiceNow. Being able to discuss your practical knowledge of these processes will demonstrate your readiness to manage DEX services effectively.
✨Tip Number 3
Showcase your leadership skills by providing examples of how you've successfully led teams in the past. We value strong leaders who can recruit, develop, and inspire their teams to achieve high performance in a global environment.
✨Tip Number 4
Prepare to discuss your analytical skills, particularly with tools like Power BI. Being able to measure and set business outcomes, KPIs, and OKRs is crucial for this role, so come ready with examples of how you've used data to drive improvements.
We think you need these skills to ace EUC Experience (DEX) Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and skills required for the EUC Experience Manager position. Tailor your application to highlight your relevant experience in leading digital employee experiences and managing ITSM environments.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven track record in EUC technology and ITSM management. Include specific examples of how you've improved employee experience through technology and any leadership roles you've held.
Showcase Technical Skills: Make sure to detail your technical abilities, especially with tools like Nexthink, ServiceNow, and Power BI. Mention your experience with desktop virtualization technologies and your knowledge of security products, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also conveys your passion for enhancing digital employee experiences. Discuss how you plan to measure and improve employee satisfaction and productivity in the role.
How to prepare for a job interview at Shareforce
✨Showcase Your Leadership Skills
As a candidate for the EUC Experience Manager role, it's crucial to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in ITSM environments, and be ready to discuss your approach to developing and mentoring team members.
✨Highlight Technical Expertise
Make sure to emphasize your technical knowledge related to EUC technologies and tools, especially your experience with DEX management tools like Nexthink and ServiceNow. Be prepared to discuss specific projects where you utilized these technologies to improve employee experience.
✨Discuss Data-Driven Decision Making
Since the role involves measuring employee satisfaction and productivity, be ready to talk about how you've used data analytics tools like Power BI in previous roles. Share examples of how data insights have informed your strategies and led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex technical issues. Think through potential challenges you might face in this role and how you would address them, particularly in relation to service delivery and user experience.
