At a Glance
- Tasks: Provide essential admin support to Social Work teams for older adults.
- Company: Join a supportive team at Hampshire County Council.
- Benefits: Enjoy competitive pay, generous leave, and a great work-life balance.
- Other info: Flexible hybrid working and continuous professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong admin skills, good communication, and a team-focused attitude.
The predicted salary is between 26018 - 27111 £ per year.
Job Reference: HCC625362
Salary Range: £26,018 - £27,111 per annum
Work Location: Totton Hub, Totton (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 29 November 2026
Interview Date: w/c 15 and 16 December 2026
The Role:
Joining our supportive team as a Business Support Assistant, you will provide high-quality administrative support that enables our Social Work teams to deliver essential services to older adults, helping them to live long, happy and independent lives. Working in a fast-paced and varied environment, you will respond to enquiries from colleagues and members of the public, maintain accurate records on case management systems, process information, and support the smooth day-to-day operation of the service.
What you'll do:
- Providing administrative support to Social Work teams supporting older adults.
- Responding to enquiries from colleagues, partners and the public.
- Maintaining accurate records on case management systems.
- Processing information and documentation accurately.
- Coordinating meetings and supporting the day-to-day running of the service.
- Working collaboratively with colleagues to deliver excellent customer service.
- Taking minutes at internal and occasional safeguarding meetings, including coordinating invitations and distributing records.
What we're looking for:
- Strong administration and customer service skills.
- Excellent written and verbal communication.
- Good organisational skills and the ability to manage competing priorities.
- Confidence using Microsoft 365 and ability to learn new IT systems.
- A flexible, team-focused approach with a commitment to inclusion, respect and excellent service.
Why join us:
- Make a difference: Watch this short video to find out more about the important work we do in our Older Adults Teams.
- Professional development: Comprehensive induction with a mix of office-based learning with a buddy, along with a range of e-learning modules, followed by continuous learning, mentoring and supportive supervision.
- Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
- Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
- Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Values Based Recruitment: We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.
Additional Information: Business Support Assistant Candidate Pack
Contact Details for an Informal Discussion: For general enquiries, please contact. For an informal chat about the role, please contact Fiona Wakelin, Business Support Officer.
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Business Support Assistant in Southampton employer: Shared Services Partnership
Hampshire County Council is an exceptional employer for Social Workers, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on continuous learning, competitive benefits, and a commitment to work-life balance, you will find meaningful opportunities to make a difference in the lives of individuals with physical disabilities while enjoying the flexibility of hybrid working from Havant or Totton. Join us to be part of a dedicated team that values compassion, respect, and professional integrity.
Contact Details:
Shared Services Partnership Recruitment Team
