At a Glance
- Tasks: Help celebrate life's biggest moments by conducting and registering ceremonies.
- Company: Join Hampshire County Council's supportive and inclusive team.
- Benefits: Flexible hours, competitive salary, and a rewarding role.
- Other info: Full training provided with opportunities for personal growth.
- Why this job: Make a real impact on people's happiest days in beautiful venues.
- Qualifications: Great communication skills and a full driving licence required.
The predicted salary is between 28697 - 31573 £ per year.
An exciting opportunity has arisen for Ceremonies Registration Officers to join Hampshire Registration Service at Hampshire County Council. Would you like to help make someone enjoy the happiest day of their life? This is a busy, public-facing role which offers great personal satisfaction supporting our customers to record and celebrate significant life events. You will receive full training to register and later deliver marriage, civil partnership, citizenship and other non-statutory ceremonies. You will work at Registration Offices and venues across our beautiful county. Your working hours will vary depending on operational requirements and your availability, with Fridays and Saturdays being our busiest days.
The Role: As a Ceremonies Registration Officer, you will support customers through some of life's most memorable occasions. Working from one of our Registration Office bases and a wide range of licensed venues, you will help deliver professional and memorable ceremonies whilst maintaining the highest standards of customer service. You will work flexibly across your local area and, when required, elsewhere in Hampshire. The role involves travel between venues. We conduct both indoors and outdoors ceremonies. It requires flexibility to meet the needs of the service.
What you’ll do:
- Conduct and register marriage, civil partnership, citizenship and other non-statutory ceremonies following full training.
- Provide excellent customer service to couples and their guests, celebrating significant life events.
- Travel to Registration Offices and ceremony venues across Hampshire.
- You will be required to be available for work Fridays and Saturdays particularly during the busy wedding season between May and September.
- Maintain professional standards and ensure ceremonies are delivered accurately, sensitively and in accordance with legal requirements.
- Represent Hampshire Registration Service positively at all times.
What we’re looking for:
- Excellent communication and interpersonal skills.
- Confidence in public-facing situations and the ability to engage with diverse customers.
- High standards of professionalism, accuracy and personal presentation.
- Flexibility and availability to work predominantly on Fridays and Saturdays.
- Ability to travel independently between venues within specified timeframes.
- A full driving licence and access to your own vehicle.
- Reliability, adaptability and a commitment to providing exceptional customer service.
- Willingness to undertake training and work as part of a supportive team.
If you are interested to find out more about the role of a Ceremonies Registration Officer, please see our Team videos below: A Day in the Life of our Registrars (Castle Hill) A Day in the Life of our Registrars (External venue)
Why join us?
- Full training and ongoing support to become a qualified Ceremonies Registration Officer.
- The opportunity to play a key role in some of the most important milestones in people's lives.
- Flexible annualised hours contracts to suit operational needs and availability.
- The chance to work in a variety of beautiful venues across Hampshire.
- A rewarding role delivering memorable experiences for customers.
- Access to Hampshire County Council's competitive benefits package.
Our benefits package includes details of holiday entitlement, pension scheme, family-friendly policies, discounts and other employee benefits. We offer a flexible, motivating and inclusive workplace where you can develop your skills and contribute to a high-performing service. Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking authority, it offers a supportive and collaborative working environment with a strong commitment to work-life balance.
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Ceremonies Registration Officer (Romsey) employer: Shared Services Partnership
Hampshire County Council is an exceptional employer for Social Workers, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on continuous learning, competitive benefits, and a commitment to work-life balance, you will find meaningful opportunities to make a difference in the lives of individuals with physical disabilities while enjoying the flexibility of hybrid working from Havant or Totton. Join us to be part of a dedicated team that values compassion, respect, and professional integrity.
Contact Details:
Shared Services Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ceremonies Registration Officer (Romsey)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Shared Services Partnership.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Shared Services Partnership. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Ceremonies Registration Officer (Romsey)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Shared Services Partnership.
How to prepare for a job interview at Shared Services Partnership
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Shared Services Partnership's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Shared Services Partnership offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
