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- Tasks: Support adults with learning disabilities in achieving independence and life skills.
- Company: Join the warm team at West Street Crisis Service, dedicated to empowering individuals.
- Benefits: Enjoy comprehensive training, personal development opportunities, and flexible shifts.
- Other info: Flexible shift patterns include weekends and bank holidays; enhancements paid for additional shifts.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience with client care, strong communication skills, and a compassionate attitude required.
The predicted salary is between 22600 - 29000 £ per year.
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Job Reference: HCC620501
Salary Range: £26,918 – £29,616 per annum
Work Location: West Street, Havant
Hours per week:37 (part time hours considered)
Contract Type: Permanent
Closing Date:17 June 2025
The Role:
We’re privileged to work with some amazing people here at West Street Crisis Service where we provide temporary accommodation for adults with learning disabilities and additional needs. As a Residential Services Officer you’ll play a key role providing personalised support, so people can develop the essential life skills to achieve a fulfilling, independent and safe life outside of the service.
You\’ll love the warm and supportive atmosphere here at West Street and our established team enjoys a great sense of team spirit. You\’ll receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team.
What you’ll do:
- Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You\’ll proactively observe and assess their health and well-being, acting quickly to support their needs.
- Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and carry out personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
- Communicate and Document: As shift leader, you’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.
- Positive behaviour support: using tools from applied behaviour analysis and values of normalisation and social role valorisation theory to improve quality of life for Service Users.
What we’re looking for:
- An understanding of the needs of the client group and have experience working with them to achieve independence.
- Able to demonstrate the core values of patience, empathy and compassion.
- A team player with strong collaborative skills.
- Excellent communication skills for building positive relationshipswith a diverse range of people, including clients, their families, carers, professionals and colleagues.
- Sound IT skills and able to accurately record information.
Take a look at our Candidate Pack for more information about the role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.
- Comprehensive induction programme with all necessary training.
- Great satisfaction from supporting people to get the most out of their stay.
- Commitment to personal development, including support for QCF training.
- Preparation for future senior-level opportunities.
As this is a 24/7 service, you’ll be required to work a 4-week flexible shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy.
Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistant.
Values Based Recruitment:
We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
Additional Information:
Find out more about Working with us in Adults’ Health and Care, including our benefits and the recruitment process.
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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Residential Support Worker employer: Shared Services Partnership
Contact Detail:
Shared Services Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Support Worker
✨Tip Number 1
Familiarise yourself with the core values of the organisation. Since we prioritise values-based recruitment, understanding and being able to articulate how you embody patience, empathy, and compassion will set you apart during the interview process.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to work collaboratively with diverse groups. Highlighting your teamwork skills will resonate well with our emphasis on collaboration in providing personalised care.
✨Tip Number 3
Brush up on your communication skills, especially in documenting and reporting. Being able to clearly convey information about service users' needs and progress is crucial, so practice articulating your thoughts concisely and effectively.
✨Tip Number 4
Show your commitment to personal development by researching relevant training opportunities, such as QCF training. Expressing your eagerness to grow within the role will demonstrate your long-term interest in contributing to our team.
We think you need these skills to ace Residential Support Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Residential Support Worker. Highlight how your experience aligns with delivering exceptional care and supporting individuals with learning disabilities.
Demonstrate Core Values: In your application, explicitly mention how you embody the core values of patience, empathy, and compassion. Use specific examples from your past experiences to illustrate these qualities.
Tailor Your CV: Ensure your CV is tailored to the role by emphasising relevant experience, such as working with diverse client groups or in similar support roles. Include any training or qualifications that relate to the position.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your passion for supporting individuals in achieving independence. Mention your understanding of the needs of the client group and how you can contribute to their well-being.
How to prepare for a job interview at Shared Services Partnership
✨Show Your Understanding of the Role
Make sure to demonstrate your understanding of the needs of the client group. Share any relevant experiences you have had working with individuals who have learning disabilities and additional needs, and how you helped them achieve independence.
✨Emphasise Core Values
The organisation values patience, empathy, and compassion. Be prepared to provide examples from your past experiences that showcase these qualities, and explain how they align with the values of the service.
✨Highlight Team Collaboration Skills
As a Residential Support Worker, collaboration is key. Discuss your experience working in teams and how you effectively communicate with colleagues, families, and other professionals to create personalised care plans.
✨Prepare for Behaviour Support Techniques
Familiarise yourself with positive behaviour support techniques and applied behaviour analysis. Be ready to discuss how you would implement these strategies to improve the quality of life for service users during the interview.