Neighbourhoods and Communities Officer LBHF623935 in London

Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live.

This is a hands‑on, people‑first role where every day is different.

Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week.

• What you’ll do
• Be a visible, trusted presence on your patch – residents will know you, rely on you, and come to you first.
• Own your neighbourhood: from repairs to estate services to community improvements, you’ll be the guardian of your estates.
• Solve real problems – from tenancy issues to ASB cases – using a thoughtful, resident‑centred approach.
• Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
• Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk.
• Champion resident engagement – listening to local voices, empowering community groups and driving small projects that make a big difference.
• Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
• Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
• Welcome new tenants, carry out sign‑ups, viewings and six‑week visits and set people up for success in their new homes.
• Respond to emergencies on estates with calm, empathy and practical support.

Everything you do will contribute to safer, happier, better‑connected neighbourhoods.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

• What we’re looking for
• A naturally empathetic, curious approach to understanding residents and their neighbourhoods.
• Great communication skills – you enjoy working with people from all walks of life.
• Problem‑solving ability – you stay calm, get the facts and follow issues through to the end.
• Strong organisational skills – you can juggle priorities and still deliver quality.
• Confidence using data and insight to improve services.
• Creativity and flexibility – you adapt, try new approaches and think differently.
• A commitment to excellent customer service – every interaction matters.
• Team spirit – you collaborate well and build strong working relationships.
• Experience in customer service (in any sector) is essential – housing experience is great but not required.
• What you’ll experience
• Work autonomously, with no two days the same.
• See the direct impact of your work.
• Build real relationships with residents and partners.
• Work in a supportive team that values creativity, inclusion and emotional intelligence.
• Have opportunities to learn, develop and grow.
• Flexible working – all staff can request flexible working arrangements.
• You will have access to a comprehensive total reward package.
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