Lead Business Analyst LBHF624836 in London

Salary range: £64,410 - £67,815 per annum

Work location: Hammersmith & Fulham Civic Campus, 1 Unity Square, London, W6 9JU

Hours per week: 36

Contract type: Permanent

Closing date: 4 September 2026

Interview Date: Mid September

Contact details for an informal discussion: Hina Jethwa, Senior Project Manager via email.

About the role:

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Finance & Governance department, our ambition is to be 'ruthlessly financially efficient' in everything that we do, to ensure that our residents and services are receiving the best value for money whilst challenging old-fashioned thinking, unfairness and removing waste where possible.

An exciting opportunity has arisen for the right candidate to join Digital Services as Lead Business Analyst and support the Project Delivery Team. The purpose of this role is to lead, manage and mentor a team of Business Analysts, providing guidance, support, and professional development opportunities. The Business Analyst team ensures that change initiatives are delivered using the Council’s Digital Services’ Project Delivery Framework, by defining needs and recommending solutions that deliver value to stakeholders. The Business Analyst team works closely with Project Managers to deliver successful outputs, outcomes and realisable benefits on time and within budget.

The Lead Business Analyst will:

• Undertake investigative work to determine business opportunities and specify effective business processes.
• Provide strategic oversight and quality assurance across all business analysis activities.
• Oversee the definition and management of the process for deploying and integrating new digital capabilities into the business.
• Ensure delivery of a high-quality user experience, while mentoring and developing the wider Business Analyst team.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Role Specific Qualifications:

Essential:

• Full BCS Business Analysis Professional Diploma (Formally known as ISEB Business Analysis Diploma), IIBA Business Analyst certification or equivalent certification.
• Enhanced experience in successfully delivering complex digital projects within local authorities or public sector.
• Bachelor’s degree.

Desirable:

• Certifications in Agile (e.g., Scrum Master), ITIL, MSP (Managing Successful Programmes) or other relevant areas.
• PMP, PRINCE2, or similar project management certification.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

• We are fair: We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
• We are caring: We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
• We are collaborators: We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
• We are driven: We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.