Head Of Neighbourhoods And Communities

Job Details:

Salary range: £69,537 – £92,772 per annum
Work location: 145 King Street, Hammersmith, London, W6 9XY
Hours per week: 36
Contract type: 2xPermanent
Vetting requirements: Basic DBS Check
Closing date: 9 April 2025
Contact details for Informal discussion: Zoe Pratten, Assistant Director of Neighbourhoods on # or on # the role

Job Overview

We are seeking a dynamic and experienced housing leader to provide strong strategic leadership to a team of housing professionals. This role involves delivering a proactive and responsive housing management service to 17,000 tenant, leasehold, and sheltered residents.

Key Responsibilities

1. Ensure operational excellence, fostering a culture of ownership and accountability, and driving continuous service improvement.
2. Lead, motivate, and inspire teams to deliver a first-class housing service, supporting high levels of employee satisfaction, engagement, wellbeing, and performance.
3. Embed a culture of performance management, including regular 121s, appraisals, and training needs assessments.
4. Provide strategic leadership that aligns with the Council’s values, ensuring consistent service delivery and increased customer satisfaction.
5. Prepare and manage the budget for Neighbourhood and Community Services, ensuring value for money for residents and the council.
6. Lead the strategic development of the sheltered housing service and implement business and service improvement plans.
7. Set and manage KPIs related to tenant, sheltered, and leasehold management, ASB, lettings, estate management, health and safety, and statutory obligations.
8. Implement assurance checks to maintain high-quality service and manage complaint responses.
9. Promote the Resident Engagement Strategy, fostering meaningful resident engagement through estate action plans and improvement working groups.
10. Collaborate with departments across the council to provide a customer-focused service.

Our People Values:

1. We are caring: We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
2. We are collaborators: We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
3. We are driven: We will only settle for the very best. We seek to continually improve and put our residents, customers, and businesses at the heart of everything we do.

Commitment to Inclusivity

At H&F, our workplace ensures that everybody has equitable access to opportunities. We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people, and adults. We expect all employees, workers, and volunteers to share this commitment.

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