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- Tasks: Provide front of house support and assist with facilities management.
- Company: Join Hampshire & Isle of Wight Fire and Rescue Service, a community-focused organisation.
- Benefits: Competitive salary, permanent contract, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real difference in your community.
- Qualifications: Experience in a similar role, strong communication skills, and IT proficiency.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 26824 - 28142 £ per year.
Salary Range: £26,824 - £28,142 per annum
Work Location: Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh
Hours per week: 37
Contract Type: Permanent
Closing Date: 5 December 2025
Hampshire & Isle of Wight Fire and Rescue (HIWFRS) is embarking on an exciting period of working with other public sector organisations to share properties, embed principles of a new property and estates strategy and provide first class facilities management across the County. HIWFRS have established a Strategic Property & Estates Plan which sets out the forward direction of the organisation’s property estate and how this will be managed and maintained.
This is an exciting time to join the new Property & Facilities team as we work to bring excellent service to the organisation across property management, maintenance and facilities management. This role will play a key function supporting the whole team by providing a front of house support service for our main reception, phone switchboard and across the headquarters site.
We are seeking a self-motivated, adaptable and enthusiastic individual to deliver an effective and efficient reception service and support the delivery of facilities services to meet business requirements across both organisations and the wider Service that promotes the professional image of HIWFRS. Relevant experience in a similar role within a business environment is essential.
To succeed at this, you will possess good communication and organisation expertise, IT skills (database and word-processing) and a background of working in a fast-paced office environment. You will be highly motivated to deliver excellent customer service, can work under pressure and use your initiative. You will need to be flexible in your approach and able to work as part of a team.
Additional Information:
- Facilities Assistant Job Description and Person Specification
HIWFRS Values:
- Reaching Further - Inspiring and challenging ourselves and others.
- Showing Respect - Fairness, honesty and integrity in everything we say and do.
- Supporting Others - Listening and acting with compassion and empathy.
- Everyone Playing Their Part - Recognising the contribution we all make.
Vetting Requirements:
This post is subject to an Enhanced DBS Check and Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years for the Non-Police Personnel Vetting in order for clearance to be obtained.
Contact Details for an Informal Discussion:
Mel Long, Fire and Police Headquarters Site Manager on 02380 644000 or Charlotte Affleck, FM Helpdesk Team Leader on 02380 626838.
Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy:
In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Facilities Assistant HIWFRS622878 employer: Shared Services Partnership
Contact Detail:
Shared Services Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant HIWFRS622878
✨Tip Number 1
Get to know the company! Research Hampshire & Isle of Wight Fire and Rescue Service, their values, and their current projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to facilities management and customer service. Think about examples from your past experiences that showcase your skills and adaptability in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the HIWFRS team and ready to contribute to their mission.
We think you need these skills to ace Facilities Assistant HIWFRS622878
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in facilities management. We want to see how your skills align with the role, so don’t hold back on showcasing your adaptability and customer service expertise!
Show Off Your Communication Skills: Since this role involves a lot of front-of-house interaction, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you can effectively engage with others.
Highlight Your IT Proficiency: Mention any relevant IT skills you have, especially with databases and word-processing software. We’re looking for someone who can navigate a fast-paced office environment, so let us know how tech-savvy you are!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy to do!
How to prepare for a job interview at Shared Services Partnership
✨Know the Organisation
Before your interview, take some time to research Hampshire & Isle of Wight Fire and Rescue Service. Understand their values, mission, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Facilities Assistant, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to remain calm under pressure and how you adapt to different situations.
✨Demonstrate Team Spirit
This role requires working as part of a team, so be ready to discuss your experience collaborating with others. Share specific instances where you contributed to a team project or supported colleagues, emphasising your flexibility and willingness to help.
✨Prepare for Practical Scenarios
Expect some situational questions during the interview. Think about how you would handle common scenarios in a facilities management role, such as managing multiple tasks at once or dealing with a difficult visitor. Practising these responses can help you feel more confident.
