At a Glance
- Tasks: Provide fast, friendly ICT support and resolve issues for users.
- Company: Join the Hampshire and Isle of Wight Fire and Rescue Service team.
- Benefits: Enjoy a competitive salary, training opportunities, and discounts.
- Other info: Hybrid working with a friendly team and excellent career growth.
- Why this job: Make a real difference while developing your ICT skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 32061 - 33699 £ per year.
Salary Range: £32,061 - £33,699 per annum
Work Location: Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh (Hybrid Working)
Hours per week: 37 (Shift based rota covering the hours between 08:00-20:30)
Contract Type: Permanent & Temporary (12 months)
Closing Date: 28 August 2026
The Role:
Hampshire and Isle of Wight Fire and Rescue Service is looking for an enthusiastic ICT Support Analyst to join our busy and supportive ICT Service Desk team. This is an exciting opportunity to play a key role in delivering fast, friendly and effective support to users across the organisation, helping to resolve issues quickly and keep our critical systems running smoothly.
We’re looking for someone with strong communication and customer service skills, excellent attention to detail, and a proactive approach to keeping records and systems accurate and up to date. You’ll be a positive and willing team player who enjoys contributing to shared goals across the team, department and wider service. You’ll also be confident working on your own initiative, triaging issues effectively, solving problems, delivering excellent customer service and prioritising incidents and requests in a busy service desk environment.
In this varied and rewarding role, you'll:
- Provide responsive support for ICT hardware, software and systems, using first-line fixes to resolve issues quickly and escalating where needed
- Log, update and actively monitor incidents and requests, keeping progress visible and helping ensure service levels are met
- Keep digital records accurate and reliable, including asset management data, user accounts, permissions and access rights
- Carry out routine checks on software, systems, applications and equipment, using structured testing and triage to diagnose issues and suggest improvements
- Support the security and integrity of ICT systems by applying good practice, maintaining confidentiality and helping the organisation meet data protection requirements
- Build and maintain knowledge of corporate and bespoke systems, taking ownership of your learning and identifying opportunities to develop your skills
HIWFRS Benefits Include:
- Work within a friendly & supportive team
- Training and development opportunities available
- Access to internal network groups
- Company Pension
- On-site gym available
- Emergency Services retail and leisure discounts
Please note we have two positions available, permanent and temporary (12 months), please select your preference on your application.
Additional Information:
ICT Support Analyst Job Description and Person Specification
HIWFRS Values:
- Reaching Further - Inspiring and challenging ourselves and others.
- Showing Respect - Fairness, honesty and integrity in everything we say and do.
- Supporting Others - Listening and acting with compassion and empathy.
- Everyone Playing Their Part - Recognising the contribution we all make.
Vetting Requirements: This post is subject to a Standard DBS Check.
Contact Details for an Informal Discussion: Abbi Pearce, T1 Support Manager.
Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
ICT Support Analyst HIWFRS624489 in Eastleigh employer: Shared Services Partnership
Shared Services Partnership is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working hours and a competitive leave entitlement, this role as an Occupational Health Advisor allows you to make a meaningful impact while enjoying a healthy work-life balance in the UK.
Contact Details:
Shared Services Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Analyst HIWFRS624489 in Eastleigh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Shared Services Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Shared Services Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Shared Services Partnership!
✨Direct Apply to Shared Services Partnership
Let's not forget to apply directly through the Shared Services Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Analyst HIWFRS624489 in Eastleigh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Shared Services Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Shared Services Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Shared Services Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
