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For Companies At a Glance
- Tasks: Lead daily operations at the Prisons Enquiry Centre and support your team.
- Company: Join SSCL, a leader in public sector support services with a strong social impact.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible benefits.
- Why this job: Make a meaningful impact while growing your leadership skills in a supportive environment.
- Qualifications: Great communication, organisation, and team motivation skills are essential.
- Other info: This is a 6-month fixed-term contract with hybrid working options.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Join to apply for the Team Leader – CXM Hub role at Shared Services Connected Ltd
Are you ready to lead with purpose and drive meaningful impact?
As a Team Leader you will lead all aspects of daily operations at our Prisons Enquiry Centre, where your leadership will directly impact service delivery and team success. We’re looking for someone who brings not just experience—but the values, accountability, and customer-first approach that encourages teams to thrive. If you’re passionate about making a difference and growing into the role, we’re ready to grow with you.
The centre operates 365 days a year. Shifts are scheduled between 07:00 and 20:00 on weekdays, and between 07:00 and 17:00 on weekends and public holidays. You’ll also be part of a fair rotation, working one in every three weekends. Newport Office days are Thursday and Friday with the remainder worked from home.
This role will be a 6 month FTC opportunity.
What you’ll be doing
- Keep things running smoothly by monitoring real-time activity.
- Be the go-to support for your team—offering guidance, answering questions, and helping them navigate challenges as they arise.
- Coach for success by giving regular feedback and helping team members grow their skills and confidence.
- Champion quality by reviewing interactions and ensuring we’re delivering excellent service every time.
- Have meaningful 1:1s with your team to check in, offer support, and document progress.
- Support career growth by helping the team set development goals and plan their next steps.
- Drive performance by keeping an eye on key targets and making sure the team meets (and beats!) service expectations.
What you’ll bring
- Great communication – confident, clear, and approachable, with the ability to connect with people at all levels.
- Super organised – can balance multiple tasks, stay on top of priorities, and keep things running efficiently.
- Team motivator – know how to bring out the best in others, inspire confidence, and keep morale high.
- Performance focused – understand how to meet SLAs and KPIs, and you’re always looking for ways to go above and beyond.
- Quick on your feet – experienced in real-time monitoring and can make smart decisions on the fly.
- Flexible and reliable – happy to work as part of a 365-day operation and adapt to changing needs.
Employment Type: Full-time, Fixed Term Contract (6 months)
Location: Newport (Hybrid)
Security Clearance: SC
Salary: £26,972pa
Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund
About us
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets SSCL apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
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Team Leader - CXM Hub employer: Shared Services Connected Ltd
Contact Detail:
Shared Services Connected Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - CXM Hub
✨Tip Number 1
Familiarise yourself with the specific operations of a Prisons Enquiry Centre. Understanding the unique challenges and requirements of this environment will help you demonstrate your readiness to lead effectively during interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've motivated teams in the past. Be ready to discuss specific instances where your guidance led to improved performance or morale, as this aligns with the role's focus on team success.
✨Tip Number 3
Highlight your ability to manage multiple tasks and priorities. Prepare to discuss how you’ve successfully balanced operational demands while ensuring high-quality service delivery, as this is crucial for the Team Leader position.
✨Tip Number 4
Demonstrate your commitment to continuous improvement by sharing your approach to coaching and feedback. Be ready to explain how you’ve helped team members set and achieve their development goals, which is key to fostering a growth-oriented environment.
We think you need these skills to ace Team Leader - CXM Hub
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Team Leader - CXM Hub position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Leadership Experience: Emphasise any previous leadership roles or experiences in your CV and cover letter. Provide specific examples of how you have motivated teams, managed performance, and driven service delivery in past positions.
Showcase Communication Skills: Since great communication is a key requirement, include examples in your application that demonstrate your ability to connect with people at all levels. This could be through successful team projects or effective stakeholder engagement.
Express Flexibility and Reliability: Mention your willingness to work in a 365-day operation and adapt to changing needs. Highlight any relevant experiences that showcase your reliability and ability to manage multiple tasks efficiently.
How to prepare for a job interview at Shared Services Connected Ltd
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully led teams in the past, focusing on your approach to motivating and supporting team members.
✨Emphasise Customer-Centric Values
Since the role requires a customer-first approach, be prepared to discuss how you prioritise customer satisfaction. Provide examples of how you've handled customer inquiries or challenges, showcasing your commitment to delivering excellent service.
✨Demonstrate Organisational Skills
The ability to juggle multiple tasks is key for this position. Highlight your organisational skills by discussing how you manage priorities and ensure smooth operations, especially in a fast-paced environment like a Prisons Enquiry Centre.
✨Prepare for Real-Time Decision Making
Given the nature of the role, you'll need to make quick decisions based on real-time data. Be ready to discuss situations where you've had to think on your feet and how you approached those challenges effectively.