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- Tasks: Support bereaved families by processing funeral fund claims with care and accuracy.
- Company: Join Shared Services Connected Ltd, a leader in public sector support services since 2013.
- Benefits: Enjoy flexible working, 25 days annual leave, health cash plan, and life assurance.
- Why this job: Make a meaningful impact while working in a supportive and empathetic environment.
- Qualifications: Empathy, attention to detail, and strong communication skills are essential.
- Other info: Part-time hybrid role with training provided; perfect for students seeking valuable experience.
The predicted salary is between 12000 - 16000 £ per year.
Specialist Case Worker – The Children\’s Funeral Fund for England
Join to apply for the Specialist Case Worker – The Children\’s Funeral Fund for England role at Shared Services Connected Ltd
Specialist Case Worker – The Children\’s Funeral Fund for England
17 hours ago Be among the first 25 applicants
Join to apply for the Specialist Case Worker – The Children\’s Funeral Fund for England role at Shared Services Connected Ltd
We are recruiting for a meticulous and empathetic individual to join our team as a Caseworker, demonstrating a keen eye for detail and the capacity to handle sensitive and potentially distressing information with the utmost care!
The Children’s Funeral Fund for England (CFF) is a Ministry of Justice (MoJ) scheme that provides funding for the essential elements of the funeral for a child and has been operational since July 2019.
The Specialist Case Working team receives applications to the Fund from burial and cremation authorities and funeral directors. The team receives and processes claims before they are submitted to the MOJ. Claims are logged on the claims management system and then case worked, ensuring the information is accurate and the MoJ has all the evidence needed to make a decision.
The information handled by the Specialist Case Work team can occasionally be sensitive, so you need to maintain a professional distance, but show empathy with the beneficiaries of the Fund and especially on the rare occasions you may be dealing directly with a bereaved family member. Whilst the team is rarely in direct contact with families, we are very proud to support them at a difficult time by processing the claims.
This is a part time hybrid role, working from home, and working from the Blackpool office every Wednesday, allowing for face-to-face team meetings, training and team building. We have two vacancies, both 22.5 hours per week. One person will work Monday to Wednesday and the other will work Wednesday to Friday. Due to the nature of the role, the days need to be full days and we can not consider anything less than 9am-5pm on each working day.
Training is provided through the Technical Mentorship, Glossary and all the training materials. This will allow you to respond to queries via email and cover the CFF’s helpline. The helpline operates Monday – Friday between 9am and 5pm.
What you\’ll be doing:
- Receiving claim forms via email, checking for any existing claims for the same child and logging the new application on the CMS.
- Confirming receipt of claim with the claimant (burial authority/funeral director or responsible person).
- Talking directly to external partners, checking details relating to the funeral and chasing up missing information.
- Providing advice and assistance about the Fund and answering questions about eligibility.
- Confirming details for the funeral along with costs claimed, submitting the claim for review before being issued for determination.
- Confirming the amount a claimant will receive or advise them of any reasons why their claim may not have been approved and then update all the appropriate files.
- Deal with any enquiries from the DWP about claims for a Funeral Expenses Payment, making sure no multiple applications for public funding are made.
What you’ll bring:
- Empathetic approach to the cases being handled.
- Diligence towards work.
- High standard of written work, as case working requires brief but detailed notes and regular communication with claimants and other service providers using the
- Technical Guidance to offer assistance with complex queries.
- Ability to maintain excellent working relationships and be willing to take on multiple tasks each day to make sure all service levels are met.
It would be great if you had:
- Knowledge of the funeral industry or bereavement services.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Part-time, Permanent
Location: Blackpool
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: £14,781.60 per annum plus flex fund
Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
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Specialist Case Worker - The Children\'s Funeral Fund for England employer: Shared Services Connected Ltd
Contact Detail:
Shared Services Connected Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Case Worker - The Children\'s Funeral Fund for England
✨Tip Number 1
Familiarise yourself with the Children's Funeral Fund for England and its processes. Understanding the nuances of how claims are processed will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your empathy and communication skills in any interactions you have with the team or during networking. Being able to convey your understanding of sensitive situations is crucial for this role.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare questions that reflect your interest in the role and the organisation. Asking thoughtful questions during an interview shows your enthusiasm and helps you stand out as a candidate.
We think you need these skills to ace Specialist Case Worker - The Children\'s Funeral Fund for England
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Specialist Case Worker. Familiarise yourself with the Children’s Funeral Fund and the sensitive nature of the work involved.
Tailor Your CV: Highlight relevant experience in your CV, especially any roles that required empathy, attention to detail, or handling sensitive information. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and your passion for supporting bereaved families. Mention your ability to maintain professionalism while showing empathy.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A high standard of written work is crucial for this role, so take the time to review everything before submitting.
How to prepare for a job interview at Shared Services Connected Ltd
✨Show Empathy
Given the sensitive nature of the role, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you handled delicate situations with care and compassion.
✨Highlight Attention to Detail
As a Specialist Case Worker, meticulousness is key. Be prepared to discuss how you ensure accuracy in your work, perhaps by sharing specific methods or tools you use to maintain high standards in documentation and communication.
✨Understand the Funeral Industry
While prior knowledge of the funeral industry isn't mandatory, showing that you've done your homework can set you apart. Familiarise yourself with common terms and processes related to funerals and bereavement services to demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple tasks. Think about potential challenges you might face in this role and how you would address them, especially when dealing with bereaved families.
