At a Glance
- Tasks: Process sensitive claims for the Children's Funeral Fund with empathy and attention to detail.
- Company: Join a compassionate team supporting families during difficult times.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and pension.
- Other info: Part-time role with opportunities for professional development and training.
- Why this job: Make a meaningful impact while working in a supportive, hybrid environment.
- Qualifications: Empathy, diligence, and strong written communication skills are essential.
The predicted salary is between 16252 - 16252 £ per year.
We are recruiting for a meticulous and empathetic individual to join our team as a Caseworker, demonstrating a keen eye for detail and the capacity to handle sensitive and potentially distressing information with the utmost care. The Children’s Funeral Fund for England (CFF) is a Ministry of Justice scheme that provides funding for the essential elements of the funeral for a child and has been operational since July 2019.
The Specialist Case Working team receives applications to the Fund from burial and cremation authorities and funeral directors. The team receives and processes claims before they are submitted to the MOJ. Claims are logged on the claims management system and then case worked, ensuring the information is accurate and the MoJ has all the evidence needed to make a decision. The information handled by the Specialist Case Work team can occasionally be sensitive, so you need to maintain a professional distance, but show empathy with the beneficiaries of the Fund – especially on the rare occasions you may be dealing directly with a bereaved family member.
This is a part‑time hybrid role, working from home, and working from the Blackpool office every Wednesday for face‑to‑face team meetings, training and team building. You will be working Monday to Wednesday each week (22.5 hours per week). The days need to be full days and we cannot consider anything less than 9 am–5 pm on each working day. Flexibility may occasionally be required in terms of working days. Training is provided through the Technical Mentorship, Glossary and all the training materials. This will allow you to respond to queries via email and cover the CFF’s helpline, which operates Monday–Friday between 9 am and 5 pm.
What you will be doing:
- Receiving claim forms via email, checking for any existing claims for the same child and logging the new application on the CMS.
- Confirming receipt of claim with the claimant (burial authority/funeral director or responsible person).
- Talking directly to external partners, checking details relating to the funeral and chasing up missing information.
- Providing advice and assistance about the Fund and answering questions about eligibility.
- Confirming details for the funeral along with costs claimed, submitting the claim for review before it is issued for determination.
- Confirming the amount a claimant will receive or advising them of any reasons why their claim may not have been approved and then updating all the appropriate files.
- Dealing with any enquiries from the DWP about claims for a Funeral Expenses Payment, making sure no multiple applications for public funding are made.
What you’ll bring:
- Empathetic approach to the cases being handled.
- Diligence towards work.
- High standard of written work; case working requires brief but detailed notes and regular communication with claimants and other service providers using the Technical Guidance to offer assistance with complex queries.
- Ability to maintain excellent working relationships and to take on multiple tasks each day to meet all service levels.
It would be great if you had:
- Knowledge of the funeral industry or bereavement services.
We invite you to apply. We would love to hear from you!
Employment Details
- Employment Type: Part‑time, Permanent
- Location: Blackpool
- Security Clearance Level: SC
- Salary: £16,252.74 per annum
- Benefits: 25 days annual leave with the option to buy additional days, health cash plan, life assurance and pension.
Specialist Case Worker - The Children's Funeral Fund for England employer: Shared Services Connected Ltd
The Children's Funeral Fund for England is an exceptional employer, offering a supportive and empathetic work environment where you can make a meaningful impact during challenging times. With a part-time hybrid role based in Blackpool, employees benefit from flexible working arrangements, comprehensive training, and generous leave options, all while contributing to a vital service that assists bereaved families. Join us to be part of a dedicated team that values compassion and professionalism in every case we handle.
Contact Details:
Shared Services Connected Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Case Worker - The Children's Funeral Fund for England
✨Tip Number 1
Get to know the organisation! Research The Children’s Funeral Fund for England and understand their mission. This will help you connect with the team during interviews and show that you genuinely care about the work they do.
✨Tip Number 2
Practice your empathy skills! Since this role involves handling sensitive information, think of scenarios where you might need to show compassion. Role-play with a friend or family member to get comfortable with these conversations.
✨Tip Number 3
Prepare questions for your interview! Show your interest by asking about the team dynamics, training opportunities, and how they support each other in such a sensitive environment. It’ll make you stand out as a thoughtful candidate.
✨Tip Number 4
Apply through our website! We want to hear from you directly, so make sure you submit your application online. It’s the best way to ensure your details reach us quickly and efficiently.
We think you need these skills to ace Specialist Case Worker - The Children's Funeral Fund for England
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic approach. We want to see how you can handle sensitive situations with care, especially since you'll be dealing with bereaved families.
Be Meticulous:Attention to detail is key for this role! Ensure your application is free from errors and clearly outlines your experience with casework or similar tasks. We love a well-organised application!
Communicate Clearly:Your written communication skills are super important. Use clear and concise language in your application to demonstrate your ability to convey complex information simply, just like you would when assisting claimants.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at Shared Services Connected Ltd
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Specialist Case Worker. Familiarise yourself with the Children’s Funeral Fund and its processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Given the sensitive nature of the work, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you've handled delicate situations with care and compassion. This will highlight your suitability for the role.
✨Prepare for Technical Questions
Brush up on any technical knowledge related to the funeral industry or bereavement services. Be ready to discuss how you would handle specific scenarios, such as dealing with claims or communicating with external partners. This shows that you can think critically and apply your knowledge effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
