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- Tasks: Be the friendly voice for Public Sector Prisons, providing support and information with empathy.
- Company: Join Shared Services Connected Ltd, a supportive team in Newport.
- Benefits: Enjoy annual leave, a health cash plan, and a competitive salary.
- Why this job: Make a difference by helping others in a meaningful role.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 10826 - 10826 £ per year.
Shared Services Connected Ltd is hiring a Customer Service Advisor in Newport. This role involves being the first point of contact for calls to Public Sector Prisons, providing information and support with empathy.
Ideal candidates will have strong communication skills and a positive attitude.
Full-time, permanent position with a salary of £10,826.67 and benefits including annual leave and a health cash plan.
Public Sector Customer Service Advisor - Calm, Empathetic Support employer: Shared Services Connected Ltd
Contact Detail:
Shared Services Connected Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Sector Customer Service Advisor - Calm, Empathetic Support
✨Tip Number 1
Make sure you research Shared Services Connected Ltd and their values. Understanding their mission will help you connect with the role and show that you genuinely care about providing calm, empathetic support.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and showing off that positive attitude.
✨Tip Number 3
When you get the chance to interview, be ready to share examples of how you've provided support in tough situations. We want to hear about your empathy in action, so think of some great stories to tell!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Public Sector Customer Service Advisor - Calm, Empathetic Support
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with others. Use examples from your past experiences where you provided calm and supportive assistance, especially in challenging situations.
Communicate Clearly: Strong communication skills are key for this role. Keep your application clear and concise, avoiding jargon. Make sure your passion for helping others shines through in your writing!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Customer Service Advisor role. Mention how your skills align with the needs of Public Sector Prisons.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Shared Services Connected Ltd
✨Show Your Empathy
In this role, you'll be dealing with sensitive situations. Make sure to highlight your ability to empathise with callers. Share examples from your past experiences where you provided calm and supportive assistance.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend to refine your responses and ensure you're conveying your message effectively.
✨Research the Organisation
Familiarise yourself with Shared Services Connected Ltd and their mission in the public sector. Understanding their values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or stressful situations. Prepare thoughtful responses that demonstrate your problem-solving skills and positive attitude, which are crucial for this role.