At a Glance
- Tasks: Support public sector employees with HR and payroll queries through calls, emails, and live chats.
- Company: Join SSCL, a leader in public sector support services with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible working options.
- Other info: Flexible work arrangements available to promote work/life balance.
- Why this job: Make a real difference every day while developing valuable HR and customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25185 - 28000 £ per year.
Looking for a role where every conversation makes a real difference and no two days are the same? We are recruiting a Customer Service Advisor to join our friendly, fast-paced team supporting key public sector clients. You’ll be part of a large collaborative team who take pride in delivering excellent service through inbound calls, emails and live chats. It’s a supportive environment where knowledge is shared, success is celebrated, and you’ll quickly build confidence while developing valuable HR and customer service skills.
This is a hybrid role, with Monday to Wednesday working from home and Thursday and Friday based in our Newport office. Working hours are on a 2-week rotation: Week 1: 8:00am – 4:30pm. Week 2: 9:30am – 6:00pm.
What you will be doing:
- Handling inbound calls, emails and live chats to support public sector employees with HR and payroll-related queries.
- Accurately logging and updating query details using our internal SOP system.
- Providing clear, professional and timely communication to resolve customer queries effectively.
- Supporting several public sector clients.
- Managing busy periods, particularly around payroll cycles and month-end demand.
- Escalating complex queries to Team Leaders or Subject Matter Experts where required.
What you’ll bring:
- Experience in a customer service role.
- Strong verbal and written communication skills.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Confidence using systems and handling a variety of customer queries.
- A positive, flexible approach with a strong customer-first mindset.
It would be great if you had:
- Experience handling HR or payroll-related queries.
Employment Type: Full-time, Permanent
Location: Newport
Security Clearance Level: SC
Salary: £26,298.00 per annum
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Customer Service Advisor - HR in Newport employer: Shared Services Connected Ltd
Shared Services Connected Ltd is an excellent employer, offering a supportive work culture where teamwork and resilience are valued. Located in Newport, employees benefit from 25 days of annual leave and flexible work arrangements, fostering a healthy work-life balance while engaging in meaningful work that contributes to the justice system. With a focus on employee growth and development, this role provides a unique opportunity to make a significant impact in data protection compliance.
Contact Details:
Shared Services Connected Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - HR in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Shared Services Connected Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Shared Services Connected Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - HR in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Shared Services Connected Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Shared Services Connected Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Shared Services Connected Ltd!
How to prepare for a job interview at Shared Services Connected Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
