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- Tasks: Assist customers with queries and manage call logs in a supportive environment.
- Company: Join a government support organisation dedicated to helping the community.
- Benefits: Enjoy a competitive salary, health plans, and generous annual leave.
- Why this job: Make a real difference by helping people while enjoying flexible work arrangements.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Hybrid role offering a great work-life balance and career growth.
The predicted salary is between 25375 - 25375 £ per year.
A government support organization in Newport is seeking a Customer Service Advisor to join their Overpayments Hub team. In this hybrid role, you will handle calls, assist customers with queries, and maintain call logs.
Candidates should be passionate about helping people, possess excellent communication skills, and have effective call-handling experience.
The position offers a salary of £25,375 per annum along with benefits such as health plans and annual leave. Flexibility in work arrangements is also encouraged.
Customer Care Advisor, Overpayments Hub (Hybrid) in Newport employer: Shared Services Connected Ltd
Contact Detail:
Shared Services Connected Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor, Overpayments Hub (Hybrid) in Newport
✨Tip Number 1
Make sure you research the organisation before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your call-handling skills! Since this role involves assisting customers over the phone, try role-playing with a friend or family member to get comfortable with common queries and responses.
✨Tip Number 3
Don’t underestimate the power of your communication skills. Be clear and concise when answering questions during the interview, and remember to listen actively to what the interviewer is asking.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to join our team, so take advantage of our online application system to keep track of your progress.
We think you need these skills to ace Customer Care Advisor, Overpayments Hub (Hybrid) in Newport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about providing excellent customer service and making a difference in people's lives.
Highlight Your Skills: Make sure to showcase your communication skills and any relevant call-handling experience. We’re looking for candidates who can effectively assist customers with their queries, so don’t hold back on sharing your achievements!
Tailor Your Application: Take the time to tailor your application to the role. Mention specific experiences that relate to the Overpayments Hub and how you can contribute to our team. This shows us that you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Shared Services Connected Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Advisor in the Overpayments Hub. Familiarise yourself with common customer queries and how to handle them effectively. This will show your passion for helping people and your readiness to tackle the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you successfully handled calls or resolved customer issues. Practising clear and concise responses will help you demonstrate your call-handling experience during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to deal with difficult customers or complex queries. Prepare a few STAR (Situation, Task, Action, Result) responses to illustrate how you managed those challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Overpayments Hub. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.