People Experience Advisor in Newcastle upon Tyne

Are you passionate about creating a workplace where people feel supported, heard, and empowered? As a People Experience Advisor, you’ll be a trusted partner to colleagues and line managers across our Sopra Steria UK family—offering day-to-day guidance on employee relations, people policies, and inclusive HR practices. Working within our centralised People Hub, you’ll help shape a fair and engaging employee experience by supporting ER cases, supporting managers through sensitive situations, and contributing to key initiatives like policy harmonisation, wellbeing activities, and performance reviews.

Whether you're advising on disciplinary matters, coordinating TUPE transfers, or supporting parental leave journeys, your work will have a direct impact on how our people feel at work. This is a role for someone who thrives on collaboration, brings empathy and professionalism to every interaction, and is eager to grow their expertise in HR advisory support while helping us build a truly great place to work. This is a 12 month fixed term contract, based at our Newcastle office three days a week (Tuesday to Thursday), with the flexibility to work from home on the remaining days.

What you’ll be doing:

• Provide day-to-day guidance to managers and colleagues on employee relations matters including disciplinary, grievance, absence, and performance.
• Support formal ER processes by preparing documentation, attending meetings, and maintaining accurate case records.
• Advise on HR policies and employment legislation, ensuring fair and consistent application across the business.
• Contribute to TUPE activity, policy reviews, and harmonisation of terms and conditions.
• Support with employee experience initiatives such as wellbeing, engagement surveys, and annual HR cycles (pay and performance reviews).
• Collaborate with cross-functional teams to resolve complex queries and deliver joined-up people support.
• Maintain and update HR systems, case management tools, and the People Hub knowledge base.
• Support continuous improvement of HR processes and contribute to policy development and compliance activities.

What you’ll bring:

• Background in HR with solid understanding of employee relations, employment law, HR policies, and payroll support.
• Proven customer service experience, with the ability to assess needs and respond effectively in a high-demand environment.
• Confident navigating escalation routes and resolving complex queries with professionalism.
• Excellent communication and interpersonal skills, with a focus on clarity, empathy, and collaboration.
• Organised and meticulous, with the ability to handle multiple priorities confidently while maintaining accurate records.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Fixed Term Contract for 12 months.

Location: Newcastle.

Salary: Up to £32,000 per annum dependent on experience.

Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance and pension. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.