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- Tasks: Lead and manage complex service transition projects with key government clients.
- Company: Join a supportive team delivering vital services in a collaborative environment.
- Benefits: Enjoy flexible working, competitive salary, and generous leave options.
- Other info: Work from home with occasional travel to client sites and Centres of Excellence.
- Why this job: Make a real impact on public sector transformation while developing your project management skills.
- Qualifications: Experience in project management and stakeholder engagement, preferably in the public sector.
The predicted salary is between 60600 - 60600 £ per year.
Are you a talented Project Manager with central BPO service transition experience? Have you supported a complex, multi-faceted transition programme—one that moves in multi-level waves across systems, teams, and stakeholders? Our Contract Management Transition Team (CMTT) are looking for a number of Project Managers who will play a pivotal role in delivering a major service transition, as either a Deputy Project Manager or leading a key workstream across the programme.
In these roles, you will take ownership of a defined workstream within a complex, multi-stakeholder environment, collaborating closely with key government clients including the Department for Work and Pensions (DWP), Ministry of Justice (MOJ), The Department for Environment, Food & Rural Affairs (DEFRA), and the Home Office. You will bring non-technical and core project management experience delivering projects across central services—such as finance and accounting, payroll, human resources (including TUPE), recruitment and customer service—along with the ability to navigate and coordinate delivery across multiple phases and waves of change.
You will be conducting a range of senior stakeholder engagement across a range of organisations in a complex programme environment. We are a supportive and collaborative team that plays a vital role in delivering complex services for our customers. We value balance, wellbeing and a positive working culture where everyone can thrive. This role offers the flexibility to work primarily from home, with occasional visits to one of our Centres of Excellence (Newport, York, Blackpool, Newcastle) and occasional visits to client sites when required.
What you’ll be doing:
- Lead and manage a defined workstream within the wider transition programme.
- Plan, deliver and monitor workstream activities to time, cost and quality targets.
- Act as a key interface between internal delivery teams and client stakeholders.
- Manage risks, issues, dependencies and change within your workstream, escalating where appropriate.
- Manage changes to scope, schedule, and cost (change control).
- Produce and maintain project documentation including plans, RAID logs, reports and governance papers.
- Ensure alignment with programme governance, standards and reporting requirements.
- Lead project closure, handover, and post-implementation review.
- Identify, assess, and manage project risks and issues.
- Track progress against milestones and KPIs.
- Manage budgets and finances.
What you’ll bring:
- Proven experience as a Project Manager delivering complex non-technical transformation or transition programmes.
- Experience working with public sector clients and managing multiple senior stakeholders.
- Strong understanding of contract management, transition or shared services environments.
- Excellent planning, communication and stakeholder management skills.
- Comfortable working in a fast-paced, high-profile programme with multiple dependencies.
- Relevant project management qualification (PRINCE2, APM, PMP or equivalent) preferred.
- Attention to detail while maintaining big-picture focus.
Employment Details
- Employment Type: Full-time, Permanent.
- Location: UK Flexible, with some travel required - mainly across London, Manchester and Birmingham.
- Security Clearance Level: SC.
- Salary: Up to £60,600 depending on experience.
- Benefits: 25 days annual leave with the option to buy additional days, car allowance, life assurance, pension, and generous flexible benefits fund.
Project Manager (Service Transition) in London employer: Shared Services Connected Ltd
Contact Detail:
Shared Services Connected Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (Service Transition) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with service transitions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their workstreams and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your project management skills through real-life examples. Be specific about how you've managed risks, stakeholders, and changes in previous roles. This will help us see your potential impact on our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Project Manager (Service Transition) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing complex transitions and working with public sector clients. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your project management journey, especially any relevant experiences with multi-stakeholder environments. Keep it engaging and personal—let your passion show!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver projects on time and within budget. Numbers and outcomes speak volumes, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Shared Services Connected Ltd
✨Know Your Transition Programmes
Make sure you brush up on your experience with complex service transitions. Be ready to discuss specific examples where you've managed multi-level waves across systems and teams. This will show that you understand the intricacies of the role and can hit the ground running.
✨Stakeholder Engagement is Key
Prepare to talk about your experience with senior stakeholders, especially in public sector environments. Think of instances where you successfully navigated complex relationships and how you ensured alignment with client expectations. This will demonstrate your ability to manage diverse interests effectively.
✨Showcase Your Planning Skills
Be ready to discuss your project management methodologies, like PRINCE2 or APM. Highlight how you've planned, delivered, and monitored workstream activities in previous roles. This will help us see your attention to detail and big-picture focus, which are crucial for this position.
✨Demonstrate Flexibility and Adaptability
Since this role involves working in a fast-paced environment, share examples of how you've adapted to changes in scope, schedule, or cost in past projects. This will illustrate your ability to manage risks and issues while keeping the project on track.