At a Glance
- Tasks: Manage customer interactions through calls, emails, and chat in a dynamic environment.
- Company: Join Shared Services Connected Ltd, a leader in customer service excellence.
- Benefits: Enjoy 25 days annual leave, health cash plan, and life assurance.
- Other info: Build positive relationships and thrive in a supportive team atmosphere.
- Why this job: Be part of a hybrid work model and make a difference in customer experiences.
- Qualifications: Strong customer service and administration experience with effective communication skills.
The predicted salary is between 26298 - 26298 € per year.
Shared Services Connected Ltd in Liverpool is seeking a full-time Customer Service Representative to manage customer interactions via calls, emails, and chat. This role requires strong customer service and administration experience, effective communication skills, and the ability to build positive relationships.
The position offers a hybrid work model (2 days in the office) with benefits including:
- 25 days of annual leave
- Health cash plan
- Life assurance
Salary is £26,298 per annum.
Hybrid Customer Service Advisor (Liverpool) employer: Shared Services Connected Ltd
Shared Services Connected Ltd is an exceptional employer that prioritises employee well-being and professional growth. With a hybrid work model, generous annual leave, and comprehensive health benefits, we foster a supportive work culture that values effective communication and relationship-building. Join us in Liverpool for a rewarding career where your contributions are recognised and your development is encouraged.
Contact Detail:
Shared Services Connected Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Advisor (Liverpool)
✨Tip Number 1
Make sure you know the company inside out! Research Shared Services Connected Ltd and understand their values, mission, and what they do. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves managing customer interactions through various channels, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Hybrid Customer Service Advisor (Liverpool)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Customer Service Advisor role. Share specific examples of how you've built positive relationships in previous roles.
Show Off Your Communication Skills:Since this role involves managing customer interactions through various channels, make sure your written application reflects your effective communication skills. Keep it clear, concise, and friendly – just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Shared Services Connected Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Shared Services Connected Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. Prepare examples from your past experiences where you successfully handled customer interactions, whether through calls, emails, or chat. Highlight how you resolved issues and built positive relationships with customers.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult customers or resolve complaints. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Customer Service Advisor. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
