At a Glance
- Tasks: Answer enquiries from military personnel and provide first line IT support.
- Company: Join a friendly team supporting our defence client in Glasgow.
- Benefits: Competitive salary, 25 days leave, health cash plan, and flexible working options.
- Other info: No experience needed; excellent training provided in a supportive environment.
- Why this job: Make a difference by helping military families while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24636 - 26395 £ per year.
Do you love making people happy and have a real passion for customer service? If the answer is yes then we would love you to be a part of our team! We are looking for a dynamic, passionate and hardworking person to join our friendly team working on exciting projects on behalf of our defence client!
Being the first port of call you will be answering enquiries via telephone, email and our online support system from military personnel, their families and third parties. Calls will relate to pay, allowances, records, pensions, medals and offer first line IT support to the organisation and customers. This is an exciting role that does not require any previous experience as we have an outstanding training package that will give you all the tools to help you do the job.
Working in a busy but relaxed team you will need excellent verbal and written communication skills with a high level of attention to detail. This role is office based where you will have the full onsite support from colleagues and line managers at our Glasgow City Centre, centre of excellence. The Enquiry Centre opening hours are 7am – 7pm Monday to Friday and you will work 8 hours per day on a rotational shift basis. Excellent timekeeping and attendance are needed.
What you'll be doing:
- Answer all incoming/outgoing enquiries.
- Respond to all emails and internal service requests in line with current service level agreements.
- Use the Oracle Based system to provide an accurate and timely response or raise queries where applicable.
- Take ownership of customer queries, comments, feedback and complaints.
- Be customer focused at all times and highlight any improvements opportunities.
- Work as part of a strong team to deliver results during peak times.
What you’ll bring:
- Strong organisational skills and ability to prioritise workload.
- A proficient level of digital literacy with the ability to work from multiple applications including Microsoft Office.
- Well-mannered and professional telephone manner.
- Ability to work independently and within a team.
It would be great if you had:
- Pensions experience.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Glasgow
Security Clearance Level: SC - MOD
Internal Recruiter: Chloe
Salary: £24,636 increasing to £26,395 following passing probation (inclusive of shift allowance)
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.
Call Handler in Glasgow employer: Shared Services Connected Ltd
Join our vibrant team in Glasgow, where your passion for customer service will shine as you support military personnel and their families. We offer a comprehensive training package, a friendly work culture, and excellent benefits including 25 days of annual leave and flexible working arrangements to ensure a healthy work-life balance. With opportunities for personal growth and a supportive environment, this is an ideal place for those looking to make a meaningful impact while developing their career.
Contact Details:
Shared Services Connected Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Shared Services Connected Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Shared Services Connected Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Handler in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Shared Services Connected Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Shared Services Connected Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Shared Services Connected Ltd!
How to prepare for a job interview at Shared Services Connected Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
