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- Tasks: Answer enquiries from military personnel and provide first line IT support.
- Company: Join a friendly team supporting our defence client in Glasgow.
- Benefits: Competitive salary, 25 days leave, health cash plan, and flexible working options.
- Why this job: Make a difference by helping military families while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: No experience needed; excellent training provided in a supportive environment.
The predicted salary is between 24636 - 26395 £ per year.
Do you love making people happy and have a real passion for customer service? If the answer is yes then we would love you to be a part of our team! We are looking for a dynamic, passionate and hardworking person to join our friendly team working on exciting projects on behalf of our defence client!
Being the first port of call you will be answering enquiries via telephone, email and our online support system from military personnel, their families and third parties. Calls will relate to pay, allowances, records, pensions, medals and offer first line IT support to the organisation and customers. This is an exciting role that does not require any previous experience as we have an outstanding training package that will give you all the tools to help you do the job.
Working in a busy but relaxed team you will need excellent verbal and written communication skills with a high level of attention to detail. This role is office based where you will have the full onsite support from colleagues and line managers at our Glasgow City Centre, centre of excellence. The Enquiry Centre opening hours are 7am – 7pm Monday to Friday and you will work 8 hours per day on a rotational shift basis. Excellent timekeeping and attendance are needed.
What you'll be doing:
- Answer all incoming/outgoing enquiries.
- Respond to all emails and internal service requests in line with current service level agreements.
- Use the Oracle Based system to provide an accurate and timely response or raise queries where applicable.
- Take ownership of customer queries, comments, feedback and complaints.
- Be customer focused at all times and highlight any improvements opportunities.
- Work as part of a strong team to deliver results during peak times.
What you’ll bring:
- Strong organisational skills and ability to prioritise workload.
- A proficient level of digital literacy with the ability to work from multiple applications including Microsoft Office.
- Well-mannered and professional telephone manner.
- Ability to work independently and within a team.
It would be great if you had:
- Pensions experience.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Glasgow
Security Clearance Level: SC - MOD
Internal Recruiter: Chloe
Salary: £24,636 increasing to £26,395 following passing probation (inclusive of shift allowance)
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.
Call Handler in Glasgow employer: Shared Services Connected Ltd
Contact Detail:
Shared Services Connected Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler in Glasgow
✨Tip Number 1
Get to know the company! Research their values and mission, especially since you’ll be working with military personnel. This will help you tailor your conversations and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling enquiries and responding to customers.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you’ve successfully managed multiple tasks. This will demonstrate your ability to prioritise workload effectively during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Call Handler in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you've made someone's day better, even if it's just a small moment. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Mention your organisational skills and digital literacy, as these are key for us. A little effort goes a long way!
Be Clear and Concise: Keep your written communication clear and to the point. Use proper grammar and spelling, and make sure your application is easy to read. Attention to detail is crucial for this role, so show us you’ve got it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Shared Services Connected Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand what makes great customer service and be ready to share examples of how you've made customers happy in the past, even if it's from a different context.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your skills align with answering enquiries, handling complaints, and providing IT support, as these are crucial for the Call Handler position.
✨Practice Your Communication Skills
Since excellent verbal and written communication is essential, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and answering questions.
✨Show Enthusiasm and Team Spirit
Let your passion for customer service shine through during the interview. Highlight your ability to work well in a team and your willingness to learn. Employers love candidates who are eager to contribute positively to the team dynamic!
