At a Glance
- Tasks: Support customers through calls, emails, and Live Chat while ensuring excellent service.
- Company: Join SSCL, a leader in public sector support services with a vibrant culture.
- Benefits: Enjoy 25 days leave, health cash plan, life assurance, and flexible benefits.
- Other info: Hybrid work model with great career growth opportunities in a supportive team.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24636 - 27400 £ per year.
Do you thrive in a busy office environment where your organisational and coordination skills make a real impact? If you have experience in administrative or customer service roles and enjoy working in a dynamic setting, you might be just who we’re looking for. You’ll be the first point of contact for customers – handling incoming calls, emails and live chat queries with confidence and care.
You’ll play a vital part in making sure every customer interaction is handled with empathy, efficiency and integrity. Your ability to listen, understand and respond will directly shape the customer experience. You’ll be joining a team that works together to create a positive working environment and culture, where collaboration and supporting each other is key.
The centre operates 365 days a year (Yes that includes Christmas day!) with shift times between the hours of 07:00am-9:00pm Monday to Sunday on a permanent contract (3 weekends covered during a 10-week period) with a hybrid work pattern, working three days from home and two days from our Liverpool office.
What you’ll be doing:
- Answering incoming calls and responding to customers across a range of digital communication methods within agreed service levels.
- Managing customer expectations by providing accurate and reliable information.
- Identifying issues that may impact customers more widely and working with colleagues to resolve them.
- Maintaining effective relationships with regional providers through consistent communication.
- Working as part of a team to deliver excellent service to customers.
- Using effective questioning to understand queries and accurately capturing information to support our regional teams.
What you’ll bring:
- Customer service and administration experience.
- Strong listening, verbal and written communication skills.
- Ability to build positive working relationships.
- Confidence using initiative and making sound judgements.
- Good Microsoft IT and general computer skills.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full‑time, Permanent.
Location: Speke, Liverpool (Hybrid – 2 days in the office each week).
Security Clearance Level: BPSS.
Internal Recruiter: Becky.
Salary: £26,298per annum.
Benefits: 5 days annual leave, plus BHols with the option to buy extra days, 4 x death in service life assurance, Health Cash plan, Pension, 3 days paid volunteering, 5 days paid carers leave and an opportunity to opt in for more specific benefits.
Loved reading about this job and want to know more about us?
Shared Services Connected Ltd (SSCL), part of the Sopra Steria UK Family, is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £950 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises SSCL as one of Great Place To Work® UK’s best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
#J-18808-LjbffrCustomer Service Advisor in Liverpool employer: Shared Services Connected Ltd
Shared Services Connected Ltd is an excellent employer, offering a supportive work culture where teamwork and resilience are valued. Located in Newport, employees benefit from 25 days of annual leave and flexible work arrangements, fostering a healthy work-life balance while engaging in meaningful work that contributes to the justice system. With a focus on employee growth and development, this role provides a unique opportunity to make a significant impact in data protection compliance.
Contact Details:
Shared Services Connected Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SSCL. Understand our values and what we stand for. This will help you connect with us during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle calls and queries with confidence. Try role-playing with a friend or family member to get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 3
Show off your empathy! In customer service, understanding and responding to customer needs is key. Think of examples from your past experiences where you went above and beyond to help someone, and be ready to share those stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our team at SSCL!
We think you need these skills to ace Customer Service Advisor in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and admin roles, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Emphasise Teamwork:We value collaboration at StudySmarter, so don’t forget to mention any experiences where you’ve worked effectively as part of a team. This will show us that you can contribute to our positive working environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Shared Services Connected Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities listed. This will help you articulate your fit for the position during the interview.
✨Practice Active Listening
As a Customer Service Advisor, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can help you build rapport, which is crucial in customer service.
✨Showcase Your Communication Skills
Since you'll be handling various communication methods, it's important to demonstrate your verbal and written communication skills. Prepare examples of how you've effectively communicated with customers in the past, whether through phone calls, emails, or live chats.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of specific situations where you've successfully resolved customer issues or managed expectations, and be ready to share these stories during your interview.
