At a Glance
- Tasks: Support learning and development services while managing training sessions and customer communication.
- Company: Join a passionate team at Share, dedicated to personal growth and positive impact.
- Benefits: Enjoy competitive pay, flexible working, generous holidays, and health cash plans.
- Other info: Be part of a supportive culture that values your wellbeing and career progression.
- Why this job: Make a real difference in people's lives through learning and development.
- Qualifications: Organised, detail-oriented, with customer service experience and strong communication skills.
The predicted salary is between 24000 - 27000 € per year.
You will be working with a small team with big ambitions. Share is committed to providing a welcoming and positive workplace environment and being a rewarding place to work. We aim for a culture that has the personal development and welfare of our staff at its heart. Share’s mission is ‘Helping you make a positive impact through learning and development and professional support’ and our vision is ‘transforming your world through learning’.
Values
- Be supportive – empowering you to reach your potential.
- Be passionate – dedicated to meeting and exceeding your expectations.
- Be excellent – consistently providing a valuable and impactful experience.
About the role
The main purpose of the Learning & Development Assistant is to support the effective delivery and administration of Share’s learning and development services, whilst also acting as a key support function across the organisation. The role encompasses various responsibilities, including administrative management of training courses, qualifications, Modern Apprenticeships, customer communication and general organisational support.
Main tasks of the role
- Organising and scheduling training sessions, meetings and events.
- Overseeing customer bookings for training and events.
- Maintaining accurate records related to training, qualifications, participants, and resources.
- Setting up and maintaining learner records across internal and external systems including LMS platforms, Turnitin and various awarding body systems.
- Facilitating in‑person training at our Share offices.
- Liaise with and provide relevant reports for all accrediting bodies in line with Frameworks, contract rules, timescales and other requirements including external audit.
- Providing a first point of contact for our customers by answering phones and managing email inboxes.
- Overseeing the smooth operation of our office space.
- Carry out any other tasks that may be reasonably required.
Responsibilities of the role
- Ensure on‑going contact with accredited course candidates, ensuring logging of, and turnaround of, assignments within timescales with accurate records kept.
- Ensure the seamless delivery of daily operations, including the coordination of training programs and maintaining high standards of customer service.
- Contribute to the continuous improvement of training processes and efficiency.
- Build relationships with customers, learners, trainers, and internal teams.
- Promote Share membership, products and services.
About you
We have listed below some qualities, experience, skills and knowledge that successful candidates should have. If this sounds like you, read on for how to apply.
Personal Qualities
- Organised
- Strong attention to detail
- Ability to adapt to changing priorities
- Ability to work on own initiative and manage workload effectively
- Flexible and collaborative mindset
- Customer service orientated
- Good team player
Experience
- Previous experience in an administrative or customer service role
- Confident balancing varying priorities and deadlines
- Familiarity with learning & development environments (desirable)
- Experience using a Customer Relationship Management (CRM) System/Database (desirable)
Skills and Knowledge
- Effective written and verbal communication skills
- Proficient with Microsoft Office (Word, Excel, Outlook, Teams)
What we offer you
- Competitive pay: The salary for this role is £24,000‑£27,000 (DOE).
- Flexible working locations: Our contracted place of work is our office space, but all we ask is that you commit to at least one day a week in the office with your colleagues.
- Holidays: Share offer all colleagues 25 days annual leave and 13 days public holidays.
- Family leave: Share colleagues can expect to join our enhanced maternity, paternity and adoption leave entitlement.
- Health Cash Plan: Share colleagues have the option to enrol in a health cash plan (HCP) which provides financial assistance for dental, optical and medical costs.
- Discounts: Our colleagues enrolled in the HCP also have access to a discounts platform covering all kinds of purchases.
- Pension plans: Share colleagues will be enrolled in our defined contributions pension scheme, with built‑in life insurance cover.
- Continued supported learning: All staff are encouraged to seek out training and development opportunities suitable for their role and future ambitions.
- Progression: We will encourage everyone to be a leader in their role and will ensure there are plans in place for your continued development in the workplace.
- Social Capital: We have two funded team events each year to build on those relationships.
- Equalities: We are an equal opportunities employer that values diversity in the workplace.
Learning & Development Assistant in Bellshill employer: Share
At Share, we pride ourselves on being an exceptional employer that prioritises the personal development and welfare of our staff. With a flexible working environment, competitive pay, and a strong commitment to continuous professional growth, we empower our Learning & Development Assistants to thrive in their roles while making a meaningful impact through learning. Our vibrant office culture, coupled with generous leave policies and a focus on wellbeing, ensures that every team member feels valued and supported in their journey.
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Assistant in Bellshill
✨Tip Number 1
Network like a pro! Reach out to people in the learning and development field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Share’s values and mission. Think about how your skills align with their goals of personal development and support. Show them you’re not just looking for any job, but that you genuinely want to contribute to their vision.
✨Tip Number 3
Practice your customer service skills! Since this role involves liaising with customers, be ready to demonstrate your ability to handle inquiries and provide excellent support. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Share and are keen to be part of our positive workplace culture.
We think you need these skills to ace Learning & Development Assistant in Bellshill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Learning & Development Assistant role. Highlight your relevant experience and skills that align with our mission of making a positive impact through learning.
Show Your Passion:We love seeing candidates who are genuinely excited about learning and development. Share your enthusiasm in your application by mentioning any relevant projects or experiences that showcase your dedication to this field.
Be Organised:Since the role requires strong organisational skills, demonstrate this in your application. Use clear headings, bullet points, and a tidy layout to make it easy for us to read and understand your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Share
✨Know the Company Culture
Before your interview, take some time to understand Share's mission and values. They’re all about personal development and creating a positive impact through learning. Show that you resonate with their culture by mentioning how you can contribute to this environment.
✨Highlight Your Organisational Skills
As a Learning & Development Assistant, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Showcase Your Customer Service Experience
Since the role involves liaising with customers, be ready to discuss your previous customer service roles. Share specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with Share’s commitment to excellent service.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
