Senior Event Coordinator

Focus areas: Event logistics and operations, customer service, attendee experience

Location: Hybrid — London Waterloo/Southwark (Tues–Thurs in office, Mon & Fri remote)

Reports to: Senior Operations Manager

Contract: Permanent

Join our growing Events Team

At Shard Financial Media, we produce award-winning conferences, awards ceremonies and content-led events that connect the leaders shaping financial services.

We're growing our Event Operations team and looking for a highly organised, detail-driven Senior Event Coordinator to own the operational engine behind our portfolio — the registration journeys, attendee communications, data and logistics that turn a plan into a room full of people having a good experience.

This role suits someone who takes real satisfaction in tidy systems and accurate detail, and who wants that precision to translate into visible results across 11 events a year, plus a series of microevents.

Why you'll love this role

• Real ownership from day one — you'll lead on judging days and micro-event coordination end to end, from logistics and comms through to on-the-day delivery
• Breadth across the portfolio — support delivery of our full awards and conference programme, not a single event type
• Your weekends stay yours — all our corporate events run strictly Monday to Friday
• Skills that travel — build genuine expertise across event platforms, operational planning and attendee communications
• Visible contribution — you'll be the operational backbone the whole delivery team relies on
• Collaborative culture — work closely with Design, Sales, Marketing, Community & Membership, Finance, Digital and Data

Key responsibilities:

Attendee Management & Customer Service

• Manage the event inbox and respond to attendee queries with a warm, professional tone
• Build and maintain registration journeys and event set-up across platforms (e.g. Swoogo, vFairs)
• Own delegate comms scheduling and accuracy — joining instructions, confirmations, reminders, e-tickets
• Maintain attendee data hygiene, including dietary and accessibility requirements, name changes and substitutions
• Prepare operational outputs for delivery: badge files, attendee lists, check-in lists, scanning set-up

Event Admin & Logistics

• Lead on judging days and micro-event coordination — logistics, comms and on-the-day operational delivery
• Act as onsite lead on the registration desk, handling check-in and attendee troubleshooting
• Maintain trackers and templates for event delivery: supplier lists, guestlist changes, logistics checklists
• Support production of event materials such as agendas, menus and micro-event signage briefs
• Manage internal accommodation and travel requirements for the business
• Maintain event inventory and storage organisation

Reporting & Post-Event

• Manage photo and digital content distribution internally
• Support feedback collection and internal survey distribution
• Assist with weekly and post-event reporting
• Ensure event documentation is stored, labelled and shared in line with internal processes

What you'll bring:

• Experience in customer service, operations, administration or events support
• Exceptional organisation — you can juggle multiple events and stay ahead of deadlines
• Strong attention to detail, with the instinct to check work carefully before it goes live
• Confidence managing a busy inbox and handling enquiries with warmth and professionalism
• Calm under pressure, with sound judgement and problem-solving instincts
• A proactive mindset — comfortable improving processes and suggesting efficiencies
• Willingness to travel within the UK and support occasional evenings and overnight stays during key delivery periods. All travel and accommodation costs are covered in full.

You’ll work across our full range of brands and events (micro-events, judging days, conferences and awards) giving you exposure and breadth that’s hard to find elsewhere.

What we offer:

• Hybrid working — three days in the office, two days remote
• 23 days' annual leave plus bank holidays and your birthday off
• Time off in lieu following event delivery, in line with company policy
• One month working from abroad offered
• Flexible start and finish times around core hours
• All corporate events run Monday to Friday
• Wellbeing support: BUPA cash plan, Employee Assistance Programme and mental health champions
• A structured review cycle — probation review at six months, then formal performance and development reviews each January and July
• Cross-department learning across Marketing, Sales, Content, Finance, and Data & Digital
• Regular team socials and a supportive, collaborative working environment
• A commitment to diversity, equity and inclusion across our workplace and our events

• What happens next: We review applications as they arrive and aim to respond to everyone within five working days. It’s a three-stage interview process; a virtual interview, a second in-person interview that is task based, and a third interview with another head of department.