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- Tasks: Coordinate events, manage attendee communications, and ensure smooth operations.
- Company: Join Shard Financial Media, a leader in financial services events.
- Benefits: ÂŁ27,000 salary, hybrid work, 23 days leave, and wellbeing support.
- Why this job: Be the backbone of exciting events and enhance your organisational skills.
- Qualifications: Strong admin skills, attention to detail, and customer service experience.
- Other info: Collaborative culture with opportunities for cross-department learning.
The predicted salary is between 27000 - 37800 ÂŁ per year.
Focus areas: Admin, Customer service, Attendee Experience
Location: Hybrid – London Waterloo/Southwark (Tues–Thurs in office, Mon & Fri remote)
Reports to: Senior Event Manager
Salary: ÂŁ27,000 + benefits
Join Our Growing Events Team At Shard Financial Media, we produce award-winning conferences, awards ceremonies, and content‑led events that connect leaders shaping the financial services sector. We’re growing our Event Operations team and are seeking a highly organised, detail‑driven Event Coordinator to help deliver a smooth, professional attendee experience across our portfolio. This is an admin‑heavy role and is perfect for someone who is organised, process‑driven and customer‑focused, supporting the smooth running of events by managing attendee communications, registration journeys, data hygiene, and the operational engine behind delivery.
Why You’ll Love This Role
- A role with clarity – ownership of the events inbox, event admin and attendee communications
- Fast‑paced and varied – lead on judging day coordination and support delivery of awards, conferences and micro‑events
- Skills development – build expertise across event platforms, comms, and event operations
- Real contribution – be the operational backbone that keeps projects running smoothly
- Collaborative culture – work closely with Design, Sales, Marketing, Community & Membership, Finance, and Data teams
Key Responsibilities
Attendee Management & Customer Service
- Manage the event inbox and respond to attendee queries with a warm, professional tone.
- Build and maintain registration journeys and event set‑up across platforms (e.g., Swoogo/vFairs).
- Own delegate comms scheduling and accuracy (joining instructions, confirmations, reminders, e‑tickets).
- Maintain attendee data hygiene (dietary/accessibility requirements, name changes, substitutions).
- Prepare operational outputs for event delivery (badge files, attendee lists, check‑in lists, scanning set‑up).
Event Administration & Logistics Support
- Be the onsite lead on the registration desk, check‑in and attendee troubleshooting.
- Maintain trackers and templates for event delivery (supplier lists, guestlist changes, logistics checklists).
- Coordinate venue admin (rooming lists, dietary summaries, timings confirmations).
- Assist with production of event materials (agendas, menus, signage briefs) and internal documents.
- Manage internal accommodation and travel requirements for the business.
- Maintain event inventory and storage organisation.
- Lead on judging day coordination and operational delivery (logistics, comms and on‑the‑day support).
Reporting & Post‑Event Support
- Support feedback collection and survey distribution.
- Assist with weekly and post‑event reporting.
- Ensure event documentation is stored, labelled and shared in line with internal processes.
What You’ll Bring
- You enjoy admin and take pride in accuracy and tidy systems.
- Exceptionally organised – able to juggle multiple events and stay on top of deadlines.
- Strong attention to detail – you check work carefully before it goes live.
- Confident managing a busy inbox and handling customer enquiries with warmth and professionalism.
- Calm under pressure, with good judgement and problem‑solving instincts.
- Strong Excel skills (mail merge desirable).
- Proactive mindset – comfortable improving processes and suggesting efficiencies.
- Experience in customer service, operations, admin or events support (events experience is a bonus, not essential).
- Willingness to travel within the UK and support occasional evenings/overnight stays during key delivery periods.
What We Offer
- Hybrid working (3 days in the office, 2 days remote).
- 23 days’ annual leave plus bank holidays and your birthday off.
- Flexible start and finish times around core hours.
- Pension scheme.
- Wellbeing support (BUPA cash plan, Employee Assistance Programme, mental health champions).
- Regular team socials and a supportive, collaborative working environment.
- Cross‑department learning with Design, Marketing, Sales, Community + Membership, Finance, and Data & Digital teams.
- A commitment to diversity, equity, and inclusion across our workplace and events.
Ready to take the next step in your events career? Send us your CV and join a dynamic team supporting exceptional, industry‑leading events.
Event Coordinator employer: Shard Financial Media
Contact Detail:
Shard Financial Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Coordinator
✨Tip Number 1
Get to know the company! Research Shard Financial Media and their events. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to event coordination. Think about how your skills in admin and customer service can shine through. We want to see your organisational prowess and how you handle pressure!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Event Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Event Coordinator role. Highlight any admin, customer service, or event support experience you have, as we love to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for events and detail how your organisational skills will help us deliver a smooth attendee experience. Keep it friendly and professional!
Show Off Your Attention to Detail: In this admin-heavy role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take pride in their work and can manage multiple tasks without missing a beat.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing events team!
How to prepare for a job interview at Shard Financial Media
✨Know Your Events Inside Out
Before the interview, dive deep into the events Shard Financial Media produces. Familiarise yourself with their past conferences and awards ceremonies. This will not only show your genuine interest but also help you discuss how your skills can enhance attendee experiences.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational prowess. Think of times when you managed multiple tasks or events simultaneously. Be ready to explain how you kept everything on track, as this role is all about being detail-oriented and process-driven.
✨Demonstrate Customer Service Excellence
Since the role involves managing attendee communications, be prepared to discuss your customer service experience. Share specific instances where you handled queries or resolved issues with a warm, professional tone. This will illustrate your ability to create a positive attendee experience.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially under pressure. Think of examples where you had to troubleshoot during an event or manage unexpected changes. Highlight your calmness and good judgement in these situations to show you're the right fit for the fast-paced environment.
