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- Tasks: Provide top-notch service and support for high-pressure waterjet cutting systems.
- Company: Join KMT Waterjet, a leader in cutting-edge technology with a global presence.
- Benefits: Enjoy extensive training, a company vehicle, and a friendly, multicultural team environment.
- Why this job: Make a real impact by helping customers maximise their waterjet cutting technology.
- Qualifications: Technical education in mechanics/electronics and a customer-focused attitude required.
- Other info: Opportunities for travel and career growth in a dynamic international setting.
The predicted salary is between 36000 - 60000 £ per year.
KMT Waterjet is a company belonging to the American group SHAPE Technologies. Our electro-hydraulic high pressure pumps and other advanced accessories for waterjet cutting systems have set the industry standard for over fifty years. From its European headquarters in Bad Nauheim, near Frankfurt, Germany, KMT GmbH offers their products mainly to machine tool manufacturers, and also directly to customers who want to use the advantages of waterjet cutting technology to process their product. As a sales and service company, KMT in the EMEA region employs approximately 70 employees across Europe with a total of 9 branches in 6 European countries as well as UAE and India.
In the UK, we are looking for an After Sales & Service Engineer for High Pressure Waterjet Cutting Systems.
Major Duties and Responsibilities:
- Service work, to include preventative maintenance, machine inspections and new installations on customer sites.
- Troubleshoot, fix and report machine failures on site in person and remotely by telephone.
- Providing professional technical support to KMT customers to minimize downtime, with a pro-active approach to maintenance work.
- Promoting the sales of KMT spare parts and maintenance programs.
- Supporting the professional image of the KMT technical Service department and KMT genuine products.
- Be prepared for extensive travel and working away from home when required.
- Build trustworthy customer relationships through repeated service, sales and courtesy visits.
Required Skills and Qualifications:
- Technical education in the field of mechanics and/or electronics.
- Electrical qualification is preferred but not essential.
- Practical knowledge in mechanical, electrical and hydraulic engineering.
- Customer orientated with a professional & positive attitude.
- Good organizational skills.
- Familiar with Microsoft office software.
- Good written and oral communication skills.
- Flexible in location of work, must be willing to travel and prepared to stay away from home as required.
- Driving license is an essential requirement.
- Good command of English language is a must for internal company communication - any additional language skills are a benefit.
We offer:
- Extensive ongoing training program provided regionally and at our head office in Germany.
- A fully expensed company vehicle with all tools.
- Laptop and mobile phone.
- Company workwear.
- Friendly working atmosphere in a dynamic international and multicultural team.
- Team spirit, long-term prospects as well as interesting incentive bonus schemes.
Aftersales & Service Engineer UK (m/f/d) employer: Shape Technologies Group
Contact Detail:
Shape Technologies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales & Service Engineer UK (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching KMT Waterjet and understanding their products and services. We want you to show genuine interest and knowledge during your chat with them. It’ll make you stand out as a candidate who’s ready to hit the ground running!
✨Tip Number 3
Practice your technical skills! Since the role involves troubleshooting and maintenance, brush up on your mechanical and electrical knowledge. We suggest doing some mock scenarios or even hands-on practice to feel confident when discussing your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Aftersales & Service Engineer UK (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical education and practical knowledge in mechanics, electronics, and hydraulics. We want to see how your skills align with the role of Aftersales & Service Engineer, so don’t hold back on showcasing relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and your proactive approach to maintenance work. Let us know why you’re excited about joining KMT and how you can contribute to our team.
Show Off Your Communication Skills: Since good written and oral communication skills are essential, make sure your application is clear and professional. We appreciate a friendly tone, but keep it concise and to the point. Remember, we’re looking for someone who can build trustworthy relationships with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at KMT!
How to prepare for a job interview at Shape Technologies Group
✨Know Your Tech
Make sure you brush up on your technical knowledge related to mechanics, electronics, and hydraulics. Be ready to discuss specific examples of how you've applied this knowledge in past roles, especially in troubleshooting and maintenance.
✨Customer-Centric Mindset
Since the role involves building relationships with customers, think of instances where you've gone above and beyond for a client. Prepare to share these stories to demonstrate your customer-oriented approach and positive attitude.
✨Show Your Flexibility
Be prepared to talk about your willingness to travel and work away from home. Highlight any previous experiences where you've adapted to changing locations or schedules, as this will show you're ready for the demands of the job.
✨Practice Communication Skills
Good communication is key in this role. Practice explaining complex technical concepts in simple terms, as you may need to do this when providing support to customers. Also, be ready to discuss your experience with Microsoft Office and any other relevant software.