At a Glance
- Tasks: Provide 1st–3rd line support for Microsoft Dynamics 365 Business Central and troubleshoot user queries.
- Company: Join a dynamic Microsoft Partner with a focus on innovation and collaboration.
- Benefits: Gain valuable experience, develop expertise, and enjoy a supportive work environment.
- Other info: Opportunity to grow your career in a fast-paced, collaborative setting.
- Why this job: Be the go-to person for users and make a real impact in their daily operations.
- Qualifications: Experience with Microsoft Dynamics 365 Business Central and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting on behalf of a Microsoft Partner looking to add a Business Central Support Consultant to their growing Dynamics practice. This is a great opportunity for someone who enjoys problem-solving, working closely with users, and building deep expertise in Microsoft Dynamics 365 Business Central within a partner environment. You’ll be the go-to person for functional support, troubleshooting, and user guidance, working with a mix of SMEs across different industries.
What You’ll Be Doing
- Providing 1st–3rd line support for Microsoft Dynamics 365 Business Central
- Investigating and resolving functional issues and user queries
- Supporting end users with system usage, best practices, and training
- Logging, tracking, and prioritising support tickets
- Working closely with consultants and developers to escalate and resolve complex issues
- Assisting with testing, upgrades, and minor configuration changes
- Documenting solutions and contributing to internal knowledge bases
What We’re Looking For
- Experience supporting Microsoft Dynamics 365 Business Central (or NAV)
- Strong functional understanding (finance, operations, or supply chain is a plus)
- Previous experience in a Microsoft Partner environment preferred
- Confident communicator with a customer-focused mindset
- Comfortable working independently and managing multiple tickets
1st Line Support - Business Central in Warrington employer: Shape IT Recruitment
Join a dynamic Microsoft Partner that values innovation and collaboration, offering a supportive work culture where your problem-solving skills can shine. With a focus on employee growth, you will have access to ongoing training and development opportunities in the ever-evolving field of Microsoft Dynamics 365 Business Central. Located in a vibrant area, this role not only provides meaningful work but also the chance to engage with a diverse range of clients across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support - Business Central in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft Dynamics community. Attend meetups or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in Business Central. This can be a great conversation starter during interviews and shows potential employers what you can bring to the table.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face in 1st Line Support. Think about how you would troubleshoot specific issues or guide users through complex queries. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job in Business Central support!
We think you need these skills to ace 1st Line Support - Business Central in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 Business Central. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about problem-solving and supporting users. We love seeing genuine enthusiasm for the role and the company.
Showcase Your Communication Skills:As a 1st Line Support Consultant, clear communication is key. In your application, demonstrate how you've effectively communicated with users in the past. We want to know you can break down complex issues into simple terms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Shape IT Recruitment
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Familiarise yourself with its functionalities, especially in finance, operations, and supply chain. Being able to discuss specific features and how they solve user problems will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved user queries or functional issues. Think about the steps you took to troubleshoot and how you communicated with users throughout the process. This will demonstrate your ability to handle support tickets effectively.
✨Communicate Like a Pro
Since this role requires a confident communicator, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you explain technical concepts to non-technical users. This will help you shine during the actual interview.
✨Be Ready to Collaborate
Highlight your experience working with consultants and developers. Be prepared to discuss how you’ve escalated complex issues in the past and contributed to team efforts. Showing that you can work well in a collaborative environment will be a big plus for the interviewers.
