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For Companies At a Glance
- Tasks: Lead the implementation and optimisation of Salesforce Field Service across multiple businesses.
- Company: Join a dynamic company expanding through strategic acquisitions and innovative solutions.
- Benefits: Enjoy flexible work options, professional development opportunities, and a collaborative culture.
- Why this job: Be at the forefront of technology, making a real impact on service delivery and efficiency.
- Qualifications: 2+ years in Salesforce Field Service, strong problem-solving skills, and relevant certifications preferred.
- Other info: UK or EU-based candidates with travel flexibility are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They are looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.
Key Responsibilities
- Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
- Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
- Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
- Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
- Manage inventory tracking, return processes, and mobile workforce logistics.
- Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
- Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.
Requirements
- 2+ years' experience in Salesforce Field Service delivery.
- Strong knowledge of managed package installation, guided setup, and mobile architecture.
- Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
- Understanding of field-based operations, resource planning, and mobile-first service strategies.
- Strong problem-solving and stakeholder management skills.
- Salesforce Field Service Consultant certification is highly desirable.
- UK or EU-based with fluent English and ability to travel occasionally.
Does this sound like you? Apply now and I will be in touch to discuss the role in further detail.
Salesforce Field Service Specialist employer: Shape IT Recruitment
Contact Detail:
Shape IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Field Service Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates of Salesforce Field Service. Being well-versed in the platform will not only boost your confidence during discussions but also demonstrate your commitment to staying current in this fast-evolving field.
✨Tip Number 2
Network with professionals already working in Salesforce Field Service roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the role and the company culture, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully implemented or optimised Salesforce Field Service solutions. Real-life scenarios can showcase your problem-solving skills and your ability to manage stakeholder expectations effectively.
✨Tip Number 4
Research the company’s recent acquisitions and how they might impact their use of Salesforce Field Service. Understanding their business strategy will allow you to tailor your conversation and show how you can contribute to their goals.
We think you need these skills to ace Salesforce Field Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Field Service. Focus on specific projects where you've delivered end-to-end implementations and optimised scheduling policies.
Craft a Compelling Cover Letter: In your cover letter, emphasise your problem-solving skills and stakeholder management experience. Mention any relevant certifications, like the Salesforce Field Service Consultant certification, to stand out.
Showcase Relevant Experience: When detailing your work history, include specific examples of how you've configured and customised Salesforce Field Service, particularly in relation to mobile architecture and dispatcher console management.
Highlight Collaboration Skills: Since the role involves working with various stakeholders, make sure to mention instances where you've collaborated effectively to tailor functionality to business requirements and improve usability.
How to prepare for a job interview at Shape IT Recruitment
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce Field Service during the interview. Be prepared to discuss specific projects where you delivered end-to-end implementations and how you optimised scheduling policies and resource management.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you resolved them. This will show your potential employer that you have strong problem-solving skills, which are crucial for a Salesforce Field Service Specialist.
✨Understand the Business Needs
Research the company and its newly acquired businesses. Understanding their specific needs and how Salesforce Field Service can address them will help you tailor your responses and demonstrate your ability to collaborate with stakeholders effectively.
✨Be Ready to Discuss Mobile Architecture
Since the role involves deploying and customising the Field Service mobile app, be prepared to discuss your knowledge of mobile architecture and offline capabilities. Share any relevant experiences that showcase your expertise in this area.
