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For Companies At a Glance
- Tasks: Lead the implementation and optimisation of Salesforce Field Service across multiple businesses.
- Company: Join a dynamic company expanding through strategic acquisitions and innovative solutions.
- Benefits: Enjoy flexible work options, professional development opportunities, and a collaborative culture.
- Why this job: Be at the forefront of technology, making a real impact on service delivery and efficiency.
- Qualifications: 2+ years in Salesforce Field Service, strong problem-solving skills, and relevant certifications preferred.
- Other info: UK or EU-based candidates with travel flexibility are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They are looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.
Key Responsibilities
- Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
- Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
- Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
- Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
- Manage inventory tracking, return processes, and mobile workforce logistics.
- Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
- Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.
Requirements
- 2+ years' experience in Salesforce Field Service delivery.
- Strong knowledge of managed package installation, guided setup, and mobile architecture.
- Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
- Understanding of field-based operations, resource planning, and mobile-first service strategies.
- Strong problem-solving and stakeholder management skills.
- Salesforce Field Service Consultant certification is highly desirable.
- UK or EU-based with fluent English and ability to travel occasionally.
Does this sound like you? Apply now and I will be in touch to discuss the role in further detail.
Salesforce Field Service Specialist employer: Shape IT Recruitment
Contact Detail:
Shape IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Field Service Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates of Salesforce Field Service. Being well-versed in the platform will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals who are already working in Salesforce Field Service roles. Engaging with them on platforms like LinkedIn can provide you with insights into the role and may even lead to referrals, which can significantly enhance your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and stakeholder management abilities. Tailoring your anecdotes to align with the responsibilities mentioned in the job description will make a strong impression.
✨Tip Number 4
Research the company’s recent acquisitions and how they might impact the implementation of Salesforce Field Service. Showing that you understand their business context will highlight your proactive approach and genuine interest in the role.
We think you need these skills to ace Salesforce Field Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Salesforce Field Service. Focus on specific projects where you've delivered end-to-end implementations and optimised scheduling policies.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about Salesforce Field Service and how your skills align with the key responsibilities outlined in the job description. Mention any relevant certifications, like the Salesforce Field Service Consultant certification.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your strong problem-solving abilities and stakeholder management skills. Use specific scenarios where you successfully navigated challenges in field-based operations.
Highlight Collaboration Experience: Emphasise your experience collaborating with stakeholders to tailor functionality to business requirements. This is crucial for the role, so include details about how you've improved usability in past projects.
How to prepare for a job interview at Shape IT Recruitment
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce Field Service during the interview. Be prepared to discuss specific projects where you delivered end-to-end implementations and how you optimised scheduling policies and resource management.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles related to field service delivery. Discuss how you approached these problems, the solutions you implemented, and the outcomes, showcasing your strong problem-solving abilities.
✨Understand the Business Needs
Research the company and its newly acquired businesses. Be ready to discuss how you can tailor Salesforce Field Service functionality to meet their specific requirements and improve usability across different units.
✨Prepare for Technical Questions
Expect technical questions regarding managed package installation, mobile architecture, and the dispatcher console. Brush up on these topics and be ready to explain your knowledge and experience clearly and confidently.
