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- Tasks: Provide top-notch support for Microsoft Dynamics 365 Business Central and troubleshoot user queries.
- Company: Join a dynamic Microsoft Partner with a focus on innovation and collaboration.
- Benefits: Gain valuable experience, work in a supportive environment, and develop your skills.
- Other info: Opportunity to grow your career in a fast-paced, collaborative setting.
- Why this job: Be the go-to expert and make a real difference for users across various industries.
- Qualifications: Experience with Microsoft Dynamics 365 Business Central and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are recruiting on behalf of a Microsoft Partner looking to add a Business Central Support Consultant to their growing Dynamics practice. This is a great opportunity for someone who enjoys problem-solving, working closely with users, and building deep expertise in Microsoft Dynamics 365 Business Central within a partner environment. You’ll be the go-to person for functional support, troubleshooting, and user guidance, working with a mix of SMEs across different industries.
What You’ll Be Doing
- Providing 1st–3rd line support for Microsoft Dynamics 365 Business Central
- Investigating and resolving functional issues and user queries
- Supporting end users with system usage, best practices, and training
- Logging, tracking, and prioritising support tickets
- Working closely with consultants and developers to escalate and resolve complex issues
- Assisting with testing, upgrades, and minor configuration changes
- Documenting solutions and contributing to internal knowledge bases
What We’re Looking For
- Experience supporting Microsoft Dynamics 365 Business Central (or NAV)
- Strong functional understanding (finance, operations, or supply chain is a plus)
- Previous experience in a Microsoft Partner environment preferred
- Confident communicator with a customer-focused mindset
- Comfortable working independently and managing multiple tickets
Training and Support Consultant in Manchester employer: Shape IT Recruitment
Contact Detail:
Shape IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Support Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft Dynamics community. Attend meetups or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your expertise in Microsoft Dynamics 365 Business Central. Include case studies of problems you've solved or training sessions you've led. This will make you stand out when applying through our website.
✨Tip Number 3
Prepare for those interviews! Research common questions related to Dynamics 365 and practice your responses. Be ready to discuss specific scenarios where you’ve provided support or resolved issues. Confidence is key!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
We think you need these skills to ace Training and Support Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 Business Central. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users and solving problems. We love seeing genuine enthusiasm for the role and the company.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and provide effective solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Shape IT Recruitment
✨Know Your Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be ready to discuss specific features and functionalities, as well as any previous experiences you've had with the platform. This will show that you're not just familiar with the software but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled functional issues or user queries in the past. Think of specific scenarios where you successfully resolved a problem or improved a process. This will demonstrate your ability to think critically and act effectively under pressure.
✨Communicate Clearly and Confidently
As a Training and Support Consultant, you'll need to communicate complex information simply. Practice explaining technical concepts in layman's terms. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your customer-focused mindset.
✨Be Ready to Discuss Collaboration
Since you'll be working closely with consultants and developers, prepare to talk about your experience collaborating with different teams. Highlight any instances where you escalated issues or contributed to team projects, as this will illustrate your ability to work well in a partner environment.