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- Tasks: Provide expert support for Microsoft Dynamics 365 Business Central and resolve user queries.
- Company: Join a dynamic Microsoft Partner with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work in a supportive environment with opportunities to learn and advance your career.
- Why this job: Be the go-to expert and make a real difference in users' experiences.
- Qualifications: Experience with Microsoft Dynamics 365 Business Central and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting on behalf of a Microsoft Partner looking to add a Business Central Support Consultant to their growing Dynamics practice. This is a great opportunity for someone who enjoys problem-solving, working closely with users, and building deep expertise in Microsoft Dynamics 365 Business Central within a partner environment. You’ll be the go-to person for functional support, troubleshooting, and user guidance, working with a mix of SMEs across different industries.
What You’ll Be Doing
- Providing 1st–3rd line support for Microsoft Dynamics 365 Business Central
- Investigating and resolving functional issues and user queries
- Supporting end users with system usage, best practices, and training
- Logging, tracking, and prioritising support tickets
- Working closely with consultants and developers to escalate and resolve complex issues
- Assisting with testing, upgrades, and minor configuration changes
- Documenting solutions and contributing to internal knowledge bases
What We’re Looking For
- Experience supporting Microsoft Dynamics 365 Business Central (or NAV)
- Strong functional understanding (finance, operations, or supply chain is a plus)
- Previous experience in a Microsoft Partner environment preferred
- Confident communicator with a customer-focused mindset
- Comfortable working independently and managing multiple tickets
Senior Support Consultant in Manchester employer: Shape IT Recruitment
Contact Detail:
Shape IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft Dynamics community. Attend meetups or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your expertise in supporting Microsoft Dynamics 365 Business Central and make you stand out.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common scenarios you might face as a Support Consultant. Think about how you'd handle user queries or troubleshoot issues, and be ready to discuss your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior Support Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 Business Central. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users and how your background makes you a great fit for our team. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: As a Senior Support Consultant, you'll need to communicate effectively with users and colleagues. In your application, highlight examples where you've successfully resolved issues or trained others. We want to see that customer-focused mindset in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Shape IT Recruitment
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Familiarise yourself with its functionalities, especially in finance, operations, and supply chain. Being able to discuss specific features and how they can solve user problems will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved user queries or functional issues. Highlight your approach to troubleshooting and how you prioritised support tickets. This will demonstrate your ability to think critically and act efficiently under pressure.
✨Communicate Like a Pro
As a Senior Support Consultant, you'll need to communicate effectively with users and team members. Practice explaining complex concepts in simple terms. During the interview, focus on your customer-centric mindset and how you ensure users feel supported and understood.
✨Be Ready to Collaborate
Since you'll be working closely with consultants and developers, be prepared to discuss how you handle teamwork and collaboration. Share examples of how you've escalated issues and worked together to find solutions. This will highlight your ability to function well in a partner environment.