At a Glance
- Tasks: Provide 1st–3rd line support for Microsoft Dynamics 365 Business Central and troubleshoot user queries.
- Company: Join a dynamic Microsoft Partner with a focus on innovation and collaboration.
- Benefits: Gain valuable experience, develop expertise, and enjoy a supportive work environment.
- Other info: Opportunity to grow your career in a fast-paced, collaborative setting.
- Why this job: Be the go-to person for users and make a real impact in their daily operations.
- Qualifications: Experience with Microsoft Dynamics 365 Business Central and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting on behalf of a Microsoft Partner looking to add a Business Central Support Consultant to their growing Dynamics practice. This is a great opportunity for someone who enjoys problem-solving, working closely with users, and building deep expertise in Microsoft Dynamics 365 Business Central within a partner environment. You’ll be the go-to person for functional support, troubleshooting, and user guidance, working with a mix of SMEs across different industries.
What You’ll Be Doing
- Providing 1st–3rd line support for Microsoft Dynamics 365 Business Central
- Investigating and resolving functional issues and user queries
- Supporting end users with system usage, best practices, and training
- Logging, tracking, and prioritising support tickets
- Working closely with consultants and developers to escalate and resolve complex issues
- Assisting with testing, upgrades, and minor configuration changes
- Documenting solutions and contributing to internal knowledge bases
What We’re Looking For
- Experience supporting Microsoft Dynamics 365 Business Central (or NAV)
- Strong functional understanding (finance, operations, or supply chain is a plus)
- Previous experience in a Microsoft Partner environment preferred
- Confident communicator with a customer-focused mindset
- Comfortable working independently and managing multiple tickets
1st Line Support - Business Central in Manchester employer: Shape IT Recruitment
Join a dynamic Microsoft Partner that values innovation and collaboration, offering a supportive work culture where your problem-solving skills can shine. With a focus on employee growth, you will have access to ongoing training and development opportunities in the ever-evolving field of Microsoft Dynamics 365 Business Central. Located in a vibrant area, this role not only provides meaningful work but also the chance to engage with a diverse range of clients and industries, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support - Business Central in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft ecosystem, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled issues in previous roles. This will demonstrate your ability to handle the functional support and troubleshooting that the role demands.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with their Dynamics team.
✨Tip Number 4
Prepare for the technical side! Brush up on your knowledge of Microsoft Dynamics 365 Business Central. Being able to discuss its features and functionalities confidently will set you apart from other candidates.
We think you need these skills to ace 1st Line Support - Business Central in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 Business Central. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about problem-solving and supporting users. We love seeing genuine enthusiasm for the role and the company.
Showcase Your Communication Skills:As a 1st Line Support Consultant, clear communication is key. In your application, demonstrate how you've effectively communicated with users in the past. We want to know you can break down complex issues into simple terms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Shape IT Recruitment
✨Know Your Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Familiarise yourself with its functionalities, especially in finance, operations, and supply chain. Being able to discuss specific features and how they can solve user issues will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved user queries or functional issues. Highlight your approach to troubleshooting and how you prioritised support tickets. This will demonstrate your ability to think critically and act efficiently under pressure.
✨Communicate Clearly
As a 1st Line Support Consultant, clear communication is key. Practice explaining complex concepts in simple terms. During the interview, focus on how you would guide users through issues and ensure they feel supported. A confident and customer-focused mindset will set you apart.
✨Engage with the Team
Since you'll be working closely with consultants and developers, express your enthusiasm for collaboration. Discuss how you’ve worked in teams before and how you handle escalations. Showing that you’re a team player who values input from others will resonate well with the interviewers.
