At a Glance
- Tasks: Diagnose and resolve complex technical issues while supporting customers and mentoring junior engineers.
- Company: Join a growing IT services provider with a collaborative and supportive culture.
- Benefits: Competitive salary, professional development, and opportunities to work with cutting-edge technology.
- Other info: Great opportunity for career growth within a diverse technical team.
- Why this job: Make a real impact by solving technical challenges and enhancing your skills in a dynamic environment.
- Qualifications: Experience in 2nd Line support, strong technical knowledge, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
We’re recruiting on behalf of a growing IT services provider for an experienced 2nd Line Service Desk Consultant to join their technical support team. This role is ideal for someone who enjoys solving complex technical problems, supporting customers, and mentoring junior engineers.
The role involves taking ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. You’ll work across on-premise infrastructure, networking, servers, and cloud environments, ensuring incidents are resolved efficiently while maintaining excellent customer communication and meeting SLAs. You’ll also collaborate closely with 1st and 3rd line teams, contribute to knowledge sharing within the service desk, and help support and mentor more junior engineers.
Key responsibilities:- Diagnose and resolve complex technical incidents remotely
- Support environments across servers, networking, desktop, and cloud platforms
- Manage and update tickets, documentation, and knowledge bases
- Act as an escalation point for junior service desk engineers
- Work with internal teams and third-party vendors to resolve issues
- Maintain strong communication with customers throughout the support lifecycle
- Experience in a 2nd Line / Level 2 Service Desk or IT Support role
- Strong knowledge of server, networking, and desktop environments
- Experience supporting Microsoft 365, Exchange, and cloud infrastructure
- Familiarity with virtualisation, security technologies, and firewalls
- At least one Microsoft Associate-level certification (e.g., Azure Administrator or similar)
- Excellent troubleshooting, communication, and customer service skills
- Full UK driving licence
This is a great opportunity to join a collaborative technical team where you’ll work on varied infrastructure environments while continuing to develop your technical expertise.
2nd Line Service Desk Consultant in London employer: Shape IT Recruitment
Join a dynamic IT services provider that values innovation and collaboration, offering a supportive work culture where your technical skills can flourish. As a 2nd Line Service Desk Consultant, you'll not only tackle complex challenges but also have the opportunity to mentor junior engineers, enhancing your leadership abilities while contributing to a team dedicated to exceptional customer service. With a focus on employee growth and a commitment to maintaining a positive work environment, this role is perfect for those seeking meaningful and rewarding employment in the heart of the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks or similar roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills in interviews! When you get that chance to chat with potential employers, be ready to share specific examples of how you've tackled complex technical issues. This will demonstrate your problem-solving abilities and make you stand out.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace 2nd Line Service Desk Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line Service Desk roles. We want to see how you've tackled complex technical problems and supported customers, so don’t hold back on those details!
Show Off Your Skills:When writing your application, emphasise your knowledge of server, networking, and cloud environments. Mention any relevant Microsoft certifications you have, as they’ll definitely catch our eye!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well, as this reflects your communication skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Shape IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server, networking, and desktop environments. Be ready to discuss your experience with Microsoft 365, Exchange, and cloud infrastructure, as these are key areas for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of complex technical incidents you've resolved in the past. Think about the steps you took to diagnose and troubleshoot issues, and how you communicated with customers throughout the process.
✨Demonstrate Your Mentoring Ability
Since mentoring junior engineers is part of the job, be ready to talk about any experience you have in this area. Share how you've supported or guided less experienced team members in previous roles.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Remember, it's not just about what you know, but how you convey that knowledge.
